(Update) Issue With Claiming Grand Master Promotion Reward

(Update)
The issue where players were not able to claim their Grand Master promotion reward has been fixed as of 7:25 p.m., May 25 (PT).

Recompense will be given out to the affected players within the next few days.

(Update)
For players who were unable to claim their Grand Master promotion reward, the reward will be sent to your Crate at 11:00 p.m., May 27 (PT).

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An issue was found after the May 20 update where players are not able to claim their Grand Master promotion reward. This issue will be fixed within the next few days.
We plan to give recompense to the affected players.

We apologize for the inconvenience caused and thank you for your patience and understanding.

Shadowverse Team