(Update) Issues with Ranking Point Calculations

We have identified the following issues with rank point calculations following the season change at 5:00 p.m., May 31 (PT).

- Take Two rankings were not properly displayed.
- Open 6 5-Win rewards were not given out and rankings were not properly displayed.
- Ranked Wins by Class rankings were not properly displayed for both formats.

The issues have been resolved as of 8:15 p.m., May 31 (PT). All ranking details should now be calculating and displaying properly.

We are currently looking into the repercussions of this issue and will provide an update when more information is available.

(Update)
- Take Two rankings were not properly displayed.
While this issue was occurring, players who received their reward for winning 5 matches did not have their number of wins updated in the rankings. We are planning on fixing this issue within the month of June.

- Open 6 5-Win rewards were not given out and rankings were not properly displayed.
This issue has been resolved as of 8:15 p.m., May 31 (PT). Players are now able to claim their reward and their names are now displayed in the Open 6 rankings. Players who were unable to claim their reward while this issue was occurring, please claim your reward once again.

- Ranked Wins by Class rankings were not properly displayed for both formats.
While this issue was occurring, players who won their ranked matches did not have their number of wins updated in the rankings. We are planning on fixing this issue within the month of June.

We apologize for the inconvenience caused and thank you for your patience and understanding.

Shadowverse Team