(Update 3) Legacy Decks Cup Issue

(Update 3)
The issue below has been resolved. Players who've already won three matches will not be able to move on to a fourth match. Players who were affected by this issue will find their Group B champion rewards in the crate after the event.

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We've found an issue where the game will freeze if players in the Final Stage of Group B who've already won three matches go on to play a fourth match and win. We're working to identify this issue and will update you when it's resolved.
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The issue (Error Code 102) where the results of a match couldn't be processed correctly has been resolved. Below are the solutions to the three possible situations when the error occurred. Please be reassured that there are no other issues affecting the match results.

1. Players in Group A who won their 5th match when the issue occurred
Players in Group B who won their 3rd match when the issue occurred
Players who fall into this category can't play any more Grand Prix matches. By going to the matching screen and pressing the Cancel button their victory will be counted. Players who had already won all their matches before the issue occurred won't be able to access the matching screen.

2. Players in Group A who won 4 matches but lost their 5th match when the issue occurred
Players in Group B who won 2 matches but lost their 3rd match when the issue occurred
Players who fall into this category can move to the matching screen from the Grand Prix staging area. Final results will be based on this rematch. (If players press the Cancel button while matching, their previous results will be recorded and they won't be able to play a rematch.)

3. Players in Group A who didn't reach their 5th match when the issue occurred
Players in Group B who didn't reach their 3rd match when the issue occurred
Players who fall into this category can play the next match they would have played had the issue not occurred. After this match, correct results for the previous match will also be reflected. (If players press the Cancel button while matching, their previous results will be recorded. If players have lost 2 matches at this point, they will not be able to play any further matches.)

We apologize for the inconvenience caused and appreciate your patience as we worked to resolve the Grand Prix issue.

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Around 2:20 p.m., March 24 (PT) we entered an emergency maintenance to address an issue where Legacy Decks Cup matches aren't ending properly. We thank you for your patience as we work to resolve this issue.

Shadowverse Team