FAQ

If you cannot solve your problem after looking through the FAQ, please contact us via the contact button below.

  • Frequently Asked Questions

  • Known Bugs

    • Bug List

      WHIRLWIND RHINOCEROACH DISPLAY ISSUE

      When you have played Whirlwind Rhinoceroach for the fifth time during the match and return the Whirlwind Rhinoceroach in play back into your hand, the card’s frame won’t glow in yellow.

      Please note that the card’s effect itself is working properly; only the display issue is present.

       

      GIFT FOR BLOODKIN BATTLE LOG DISPLAY ISSUE

      When you play Gift for Bloodkin, it shows on the battle log that both Forest Bats have been summoned for the leader that played the card.

      Please note that the card’s effect itself is working properly; only the display issue is present.

       

      LEADER EFFECTS DISPLAY ISSUE

      When a leader without any active effect gains an effect while you have the leader selected, the active effect may not be properly reflected on the leader effects display.

       

      OPEN 6 DISPLAY ISSUE

      Effects on the class selection screen may not display correctly on some devices. This is a display issue only and the actual feature itself is working as intended.

       

      ISSUE WITH BEING UNABLE TO MOVE PAST THE REDRAW SCREEN

      The game won’t move past the card redraw screen if players have been using another app to make a call at the same time. We recommend that players avoid making calls while playing matches. This issue can be resolved by restarting Shadowverse and reentering the match within the allotted time.

       

      ISSUES WITH MUSIC AND CUTSCENES

      There may be instances where the music has static, or cutscenes experience blips or get cut off. This is caused by heavy load on your device’s memory and can be resolved by shutting down other apps to free up space.

       

      ISSUES WITH THE WINNER PREDICTION EVENT

      When you jump to an external webpage through the link within the event banner more than twice and then try to place your vote, you will get a message asking you to try again shortly.

       

      This issue can be resolved by closing the message and voting again.

       

      You can see if your vote was counted successfully by tapping on the banner again after voting—you will see an image of the player you voted for.

       

      CARDS PLAYED FREEZING IN PLACE

      When you play a card immediately after attacking with a follower in play, and then open the Battle Menu while the card you played is at the upper left side of the screen, the card may freeze in place and become unplayable.

       

      Example:

      Assume you already have a Water Fairy in play.

      1. Attack with Water Fairy.
      2. Play a Fairy right after you’ve attacked with Water Fairy.
      3. Open the Battle Menu while the Fairy is at the upper left of the screen.
      4. The Fairy becomes frozen in place and is rendered unplayable.

       

      GAME FREEZING

      When you play a card that returns a follower to your hand right after you play another follower, and the second card moves to the upper left corner of the screen, the game freezes and you are unable to continue the match.

       

      Example:

      1. Play two or more Fairies.
      2. While the played Fairy is moving to the upper-left corner of the screen, you play Ancient Elf.
      3. The game freezes.

       

      Affected Cards:

      – Ancient Elf

      – King Elephant

      – Cinderella

      – Homecoming

      – Fairy Torrent

       

      You can resolve the issue by closing and restarting the app within the time limit. This will be resolved in a future update.

       

      UNABLE TO RETURN TO SUSPENDED MATCHES

      Under some conditions, you may not be able to return to suspended matches. This issue was partially resolved in the June 28, 2017 update, but there is a possibility that similar issues might occur.

       

  • General Gameplay

    • I can't create the same card more than 3 times.

      Because you can only put up to 3 copies of each card in your deck, if you already have 3 of the same card (including temporary cards), you will not be able to create a 4th one.

    • I can't liquefy a certain card.

      Starred cards as well as promo, basic, and temporary cards cannot be liquefied.

      If you cannot liquefy a card, please check if the card belongs to any of the above categories.

       

      Starred cards can be liquefied once they are unstarred.

      You can unstar a card by going to CARDS > Cards > Card Details > ☆.

    • I can't create a certain card.

      There are five types of cards: normal, animated, promo, basic, and temporary. Animated, promo, basic, and temporary cards cannot be created.

       

      Animated cards appear by probability when you purchase a card pack.

      Although you cannot directly create an animated card, you can turn a normal card into an animated card.

       

      Promo cards can be obtained through events or prebuilt decks.

       

      Basic cards can be obtained both when you first start the game and as you progress through the game.

      We cannot provide any information regarding how to obtain basic cards as it relies on strategy.

       

      Temporary cards are special cards that can be used for a set period of time. During this period of time, they can be used to build decks and battle like any other card.

      Temporary cards cannot be created, liquefied, or turned into an animated card.

    • I don't want to liquefy my favorite cards by mistake.

      You can register your favorite cards by starring them through CARDS > Cards > Card Details > ☆.
      This prevents you from liquefying them by mistake.

    • What are the differences between going first and going second?

      The number of cards drawn on the first turn, turns until followers can be evolved, and starting amount of evolution points are the 3 things that differ between going first and going second.

      The details are as follows:

       

      When going first
      – Number of cards drawn on the first turn: 1
      – Followers can be evolved starting from the 5th turn
      – Evolution points: 2

       

      When going second
      – Number of cards drawn on the first turn: 2
      – Followers can be evolved starting from the 4th turn
      – Evolution points: 3

    • There is a player breaching the Terms of Service.

      If you suspect a player of breaching the Terms of Service, please contact us via our contact form and provide us with the names and details.

      We will investigate the matter and deal with it accordingly. Do note that we cannot disclose any information regarding ongoing investigations.

      We’re also not responsible for any trouble between players outside of the app.

    • How can I log out?

      There are no login/logout systems in Shadowverse. If you are on iOS/Android, you can simply shut down the app.
      If you are on Steam, you can quit the game through MORE > Quit.

    • I cannot send emotes during a battle.

      You cannot send more than 3 emotes a turn.

    • I want to turn off opponent's emotes.

      You can turn off opponent’s emotes as follows:

      – More > Settings > Opponent’s emotes

    • I cannot create the same card more than 3 times.

      If you already have 3 of the same card, you cannot create another one.

      You cannot put more than 3 of the same card in your deck.

    • How does the auto deck building work?

      The auto deck building helps you create decks out of the cards you own.

      Cards added in your deck are picked based on our algorithm.

      We cannot answer any questions about the algorithm.

    • How do you decide who gets to go first or second in a battle?

      The player going first or second is decided at random.

    • Do the titles or emblems help me in a battle?

      No, the titles or emblems don’t help you in a battle.

    • Where can I change my in-game name?

      You can change your username as follows:

      – More > Profile > Name

    • Can I stream or share my gameplay?

      Sharing your gameplay is encouraged in Shadowverse. Users are allowed to record and broadcast their experiences.

      However, users are not allowed to conduct activities that may be considered illegal, encourage cheating, or negatively affect Shadowverse.

    • Can I only play with the horizontal screen?

      Yes, you can only play with the horizontal screen.

    • How can I find my User ID?

      You can find your User ID as follows:

      – More > Profile

    • Can I be friends with players on a different platform?

      Yes, you can be friends across different platforms.

    • How can I send friend requests?

      You can send friend requests as follows:

      – HOME > Friends > Recent Opponents or User Search

    • Can I quit mid-battle?

      You can quit mid-battle by choosing to quit from the menu button located in the top-left of the screen.

      Do note that quitting mid-battle counts as a loss for you.

    • I received a reward, but I don't know where it is.

      Items you receive are sent to your Crate, located on the Home screen.

      Some rewards are automatically added to your totals.

  • Rules

  • Open 6

  • Temporary Cards

  • Guilds

    • I can't invite someone to my guild.

      Only guild masters and elders can invite users to the guild.

      When you invite someone with a guild ID, please check if the guild ID you are using is correct.

       

    • I can't find a guild using the guild ID.

      The maximum number of shared decks that can be saved in the deck log is 36.
      After that, every time a new deck is shared in the chat, previous decks will be deleted in order starting from the oldest.

       

    • The deck I shared in the guild chat is gone.

      The maximum number of shared decks that can be saved in the deck log is 36.
      After that, every time a new deck is shared in the chat, previous decks will be deleted in order starting from the oldest.

       

    • I suddenly became the guild master.

      If a guild master does not access the guild for 14 days, the first member that accesses the guild will be automatically assigned to be the new guild master.

       

    • I want to disband my guild.

      Guild masters can disband their guild by going to Guild Info > Guild Settings > Disband.

      You will not be able to create or join a new guild for approximately one hour after disbanding a guild.

       

    • I want to leave my guild.

      To leave a guild, follow these steps:

       

      1. On the guild page, go to Guild Members.
      2. Select Leave Guild.
      3. Select Leave Guild again in the confirmation window to leave the guild.

       

      You will not be able to create or join a new guild for approximately one hour after leaving a guild.

       

      A guild master cannot leave their guild.

      If you are a guild master and want to leave the guild, you will need to appoint another member to be the new guild master before leaving the guild.

    • I want to change the guild's name, interests, entry requirement, and guild ID.

      Guild masters can change the guild’s name, interests, and entry requirement by going to Guild Info > Guild Settings.
      You cannot change the guild ID.

       

    • I can't create a guild.

      If you cannot create a guild, please check if any of the following applies to you:

      1. You cannot create a new guild for approximately one hour after leaving or disbanding another guild.
      2. You cannot create a new guild if you already belong to another guild.

       

    • I can't join a guild.

      If you cannot join a guild, please check if any of the following applies to you:

      1. You cannot join a new guild for approximately one hour after leaving or disbanding another guild.
      2. You cannot join a guild if the guild has already reached its maximum capacity of members.
      3. You cannot join a guild that requires approval until the guild master or elder has approved your request.

       

  • Card Effects

    • Following the August 19 update, does Loki's effect apply to Enhance Fanfare effects?

      Loki’s effect will not repeat Enhance Fanfare effects.

       

      If the next follower you play has any non-Enhance Fanfare effects (excluding Choose and targeted effects), Loki’s effect will repeat them once.

       

      However, even if that follower only has Enhance Fanfare effects, it counts as a “follower with Fanfare effects (excluding Choose and targeted effects)”, so Loki’s effect will still be used up.

    • If 9 allied followers have came into play when I play Ernesta, Weapons Hawker will her Rally effect activate?

      No. If only 9 allied followers have come into play when you play Ernesta, Weapons Hawker, her Rally effect will not activate.

       

      Rally effects count the number of allied followers that have come into play at the time the card is played. Followers that have Rally as a Fanfare effect will not count themselves for their Rally effect.

    • Why was only one follower reanimated when I played VI. Milteo, The Lovers?

      When the fanfare effect of VI. Milteo, The Lovers activates, it first decides the values of X and Y at random between 0 and 6. It then checks and reanimates followers that can be reanimated with the given values. This may result in only one follower being reanimated.

       

      Example: A 2-play point Follower and a 4-play point follower have been destroyed this match. At random Milteo’s Reanimate (X) is set to 1 and Reanimate (Y) is set to 5. In this case only one follower will be reanimated since Reanimate (X) will not have a follower that costs 1 or less play points to reanimate.

    • Why did Alchemical Confectioner put a Wildfire Tyrannosaur follower and a Wildfire Tyrannosaur spell into my hand?

      When Wildfire Tyrannosaur is accelerated, it is played as a spell card called Wildfire Tyrannosaur. Although they have the same name, the follower Wildfire Tyrannosaur and spell Wildfire Tyrannosaur are considered 2 different cards.

       

      If you play Treacherous Reversal, it will be possible for Alchemical Confectioner to put both versions of Wildfire Tyrannosaur into your hand.

    • Why can't I target my opponent's Belphomet, Worldreaver with spells or effects?

      It could be because an Assault Tentacle was summoned as part of Belphomet, Worldreaver’s Fanfare effect.
      Assault Tentacle has the effect “If this follower can be targeted by enemy spells or effects, your opponent can only target this follower.”
      This would make Belphomet, Worldreaver unable to be targeted while the Assault Tentacle is in play.

    • If Avarice is active, does Nerea, Beast Empress's Fanfare effect evolve the Flood Behemoth or Nerea, Beast Empress?

      It evolves Nerea, Beast Empress.

    • Can Alchemical Confectioner's Fanfare effect put a card with both Machina and Natura traits into my hand?

      Cards with both Machina and Natura traits count as Machina cards and Natura cards.
      So Alchemical Confectioner’s Fanfare effect can put a card with both traits into your hand.

    • Can Robotic Bagworm's Fanfare effect subtract 1 from the cost of Changewing Cherub?

      Changewing Cherub has both Machina and Natura traits. It is a Machina card and it is a Natura card.
      So Robotic Bagworm’s Fanfare effect can reduce its cost.

    • If I have 3 other cards with both Machina and Natura traits when I play Changewing Cherub, will both Fanfare effects activate?

      1 card with both Machina and Natura traits will count as 1 Machina card and 1 Natura card.
      So even if you have only 3 other cards, if they have both traits then both of Changewing Cherub’s Fanfare effects will activate.

    • If Natur Al'machinus is fused with only 1 card that has both Machina and Natura traits will it still subtract 3 from the cost of the card put into my hand?

      Yes! If Natur Al’machinus is fused with a card with both traits it will satisfy the requirements of being fused with a Machina card and being fused with a Natura card.

    • Mono, Garnet Rebel and Reina, Evolution's Herald

      “Can evolve for 0 evolution points” means that no evolution points will be used even if you evolve a follower with an evolution orb or through the card details.

      Therefore, even if Reina, Evolution’s Herald’s effect is applied to an unevolved Mono, Garnet Rebel, you will still be unable to evolve Mono, Garnet Rebel with an evolution orb or through the card details.

    • Underworld Ruler Aisha and Ferry, Spirit Maiden

      If an unevolved Underworld Ruler Aisha is affected by Ferry, Spirit Maiden’s effect and Underworld Ruler Aisha is then evolved, Ferry, Spirit Maiden’s effect is overwritten and Underworld Ruler Aisha will only attack twice.

    • Twilight Queen and Nephthys

      Twilight Queen and Nephthys

      When Nephthys brings followers into play, those followers’ Last Words effects resolve in the order that the followers were brought into play. When Twilight Queen is put into play by Nephthys, the cards’ effects will resolve in the following way:
      If a follower that has a Last Words effect enters play after Twilight Queen:
      1. Nephthys comes into play.
      2. A Spartoi Sergeant, Twilight Queen, Mordecai the Duelist, and Goblin enter play in that order.
      3. Nephthys’s effect destroys the Spartoi Sergeant, Twilight Queen, Mordecai the Duelist, and Goblin.
      4. Last Words effects are pending in order of Twilight Queen first, Mordecai the Duelist second.
      5. Twilight Queen’s Last Words effect activates. The next time an allied follower’s Last Words effect activates, that follower’s Last Words effect will therefore activate twice.
      6. Mordecai the Duelist’s Last Words effect activates twice. Two copies of Mordecai the Duelist thereby come into play.

       

      If no follower that has a Last Words effect enters play after Twilight Queen:

      1. Nephthys comes into play.
      2. A Spartoi Sergeant, Mordecai the Duelist, Goblin, and Twilight Queen enter play in that order.
      3. Nephthys’s effect destroys the Spartoi Sergeant, Mordecai the Duelist, Goblin, and Twilight Queen.
      4. Last Words effects are pending in order of Mordecai the Duelist first, Twilight Queen second.
      5. Mordecai the Duelist’s Last Words effect activates, and one copy of Mordecai the Duelist thereby comes into play.
      6. Twilight Queen’s Last Words effect activates. The next time an allied follower’s Last Words effect activates, that follower’s Last Words effect will therefore activate twice.

       

      Twilight Queen and Elf Twins’ Assault

      Elf Twins’ Assault damages one follower at a time. When it destroys both Twilight Queen and another follower with Last Words, the effects will resolve in the following way:
      If Twilight Queen is destroyed first:
      1. Elf Twins’ Assault destroys Twilight Queen, and then it destroys Mordecai the Duelist.
      2. Last Words effects are pending in order of Twilight Queen first, Mordecai the Duelist second.
      3. Twilight Queen’s Last Words effect activates. The next time an allied follower’s Last Words effect activates, that follower’s Last Words effect will therefore activate twice.
      4. Mordecai the Duelist’s Last Words effect activates twice. Two copies of Mordecai the Duelist thereby come into play.

       
      If Twilight Queen is destroyed second:
      1. Elf Twins’ Assault destroys Mordecai the Duelist, and then it destroys Twilight Queen.
      2. Last Words effects are pending in order of Mordecai the Duelist first, Twilight Queen second.
      3. Mordecai the Duelist’s Last Words effect activates, and one copy of Mordecai the Duelist thereby comes into play.
      4. Twilight Queen’s Last Words effect activates. The next time an allied follower’s Last Words effect activates, that follower’s Last Words effect will therefore activate twice.

    • Loki

      Loki and Elder Mage of Dragonlore
      Assume that when you play an Elder Mage of Dragonlore, Loki’s effect is active and you have one Earth Sigil in play. Elder Mage of Dragonlore’s Earth Rite effect will activate, and a Windblast Dragon will thereby come into play. Loki’s effect will attempt to activate Elder Mage of Dragonlore’s Earth Rite effect a second time, but since there are no Earth Sigils, the Earth Rite effect won’t work. The Fanfare effect that summons a Dragon will also not work.
      As a result, Loki’s ability will be lost without having an effect on the board.

       

      Loki and Axefighter
      Assume when you play Axe Fighter and its Enhance effect activates, Loki’s effect is also active. Axe Fighter’s Enhance effect will activate twice for only 6 play points.

       

      Loki and Snow, Whitecat Sage
      Loki’s effect won’t be triggered if the next follower that you play has a targeted Fanfare, Necromancy, Enhance, or Earth Rite effect. Even if there aren’t any allied followers on the board when you play Snow, Whitecat Sage, the effect that enables you to draw a card will not activate another time, and Loki’s effect won’t be used up.

       

      Loki and Roland the Incorruptible
      If you play Roland the Incorruptible while Loki’s effect is active, the effect wherein a Durandal the Incorruptible enters play will activate two times.

       

      Effects will resolve in the following way:
      1. Roland the Incorruptible comes into play.
      2. Durandal the Incorruptible comes into play.
      3. As a result of Loki’s effect, Roland the Incorruptible effect will be pending to activate two times.
      4. Roland the Incorruptible effect will activate once, and one copy of Durandal the Incorruptible will thereby enter play.
      5. Roland the Incorruptible’s effect will activate once more, and another copy of Durandal the Incorruptible will thereby enter play.

    • Sister of Punishment and Sun Oracle Pascale

      Sister of Punishment’s effect will deal 2 damage to followers whose attack and defense have been doubled by Sun Oracle Pascale.

    • Dark Bladefiend

      Dark Bladefiend’s effect, “Ward. At the end of your turn, use Necromancy (2): Deal 2 damage to a random enemy follower” will not activate if there is no enemy follower in play.

      Therefore the number of shadows you have will remain the same.

    • Jabberwock

      For every allied follower that Jabberwock destroys, a higher cost follower will be put into play. However, if there are no followers with a higher cost than the destroyed card remaining in your deck, then no followers will be put into play from this effect.

       

      Here’s an example of the card’s mechanics:

       

      A Goblin (1-cost) and an Ouroboros (8-cost) are in play.
      1. Jabberwock comes into play.
      2. The Goblin and Ouroboros are destroyed by Jabberwock’s effect.
      3. A 2-cost or higher follower will be put into play from your deck (but if there are no 2-cost or higher followers left in your deck, then a follower won’t be put into play).
      4. A 9-cost or higher follower will be put into play from your deck (but if there are no 9-cost or higher followers left in your deck, then a follower won’t be put into play).

    • Wordwielder Ginger

      When you play Wordwielder Ginger and have followers with the ability to have their cost reduced via Spellboost in your hand, when you end your turn, they will have their cost reduction reset. However, these followers will still display the Spellboosted amount on their card text.

       

      This is currently as intended, although revisions may be made in the future.

    • Dragonclaw Pendant and Astaroth's Reckoning

      If you play a Astaroth’s Reckoning while a Dragonclaw Pendant is in play, it deals damage to the enemy leader until their defense drops to 0.

  • Troubleshooting

    • I can't use crystals for certain things in-game.

      When playing the game in Belgium, crystals can no longer be used for the following actions:

      1) Purchasing card packs

      2) Entering Take Two and Open 6 runs

      3) Entering Grand Prix runs

    • The game suddenly froze during a ranked match and I couldn't make any moves.

      When the player gets disconnected by a poor internet connection or closing the game, the disconnected player will normally end in a loss.
      However, there are a few cases where the game suddenly freezes or the result is not processed correctly.

       

      If you face this issue, please don’t close the game mid match and select Quit from the menu instead.
      If we find players exploiting this bug, they could be subject to suspension of the account.

       

      We are currently investigating and working to fix this issue.
      We apologize for the inconvenience caused and thank you for your understanding.

    • The app keeps crashing when I try to edit my videos.

      Attempting to edit long videos may put too much load on your device, causing the app to crash.
      If you experience frequent app crashes, please refrain from recording long videos.

    • I can't play on a device I linked my account to.

      If you attempt to play on the same account from two or more devices simultaneously, the game may not function properly.

      When playing on a different device, please make sure to close the app on all other devices running it.

    • I've waited a day, but haven't received any responses yet.

      While we respond to inquiries as they come, depending on the nature of the inquiry, response times will differ.

      If you do not receive a reply after a few days of contacting us, please check your spam filter settings and make sure of the following:

      – You can receive emails from the domain “@cygames.co.jp”
      – You can receive emails containing URLs
      – You can receive emails sent from PCs

      If you cannot change your spam filter settings for any reason, please contact us again with a different email address.

    • How can I send an inquiry?

      You can contact us via the following:

       

      From the app
      – More > Contact

       

      From the official website
      https://shadowverse.com/contact/

    • The app doesn't start.

      If your app does not start, please try the following:

      – Delete the app cache
      – Restart your device
      – Open the app where you have a good internet connection
      – Make sure your device is supported
      https://shadowverse.com/device.php

       

      If trying the above does not resolve the problem, please contact us.

    • I cannot install or update the app.

      If you cannot install or update the app, please try the following:

      – Delete the app cache
      – Restart your device
      – Open the app where you have a good internet connection
      – Make sure your device is supported
      https://shadowverse.com/device.php

       

      If trying the above does not resolve the problem, please contact us.

    • The app has gone silent.

      If you cannot hear any sound, please check the audio settings in the app via the following:

      – More > Settings > Audio

      You may also be unable to hear sound depending on your device settings. Please check your device’s audio settings and silent mode setting.

      If you have any questions regarding the settings of your device, please contact the device manufacturer.

    • The screen often freezes and I'm unable to play. I restarted my device, but it didn't work.

      In most cases, freezes occur when the device is overheating or lacking memory due to many apps running at once.

      If you have already restarted your device and the app, please try the following:

      1. Close all running apps
      2. Turn off your device
      3. If you can remove the battery from your device, remove it, then let it cool down for a while
      4. After your device has sufficiently cooled, restart the device
      5. Open Shadowverse

    • I cannot connect to the app.

      Depending on your internet connection type and signal strength, connecting to the app may take a while.

      You will also be unable to connect to the app during maintenance. For details regarding maintenance, please view the News section on our official website.

    • Matchmaking for ranked match is not working.

      If matchmaking is not working, please try the following to see if the issue is resolved.

      – Try matchmaking after waiting for a while
      – Make sure your internet connection is experiencing no issues, then retry matchmaking

    • I cannot play because of connection errors.

      If you experience connection errors, please try playing the app in a different location with better reception.

      Furthermore, during maintenance, you will not be able to connect to our game servers. We will notify you of such events under the News section on our official website.

  • Crystal Purchase

    • Can I change my birth year and month once they have already been set?

      It is not possible to change your birth year and month once they are set.

      Please make sure everything is correct before setting your birth year and month.

    • Do crystals expire?

      No, crystals do not expire.

    • I'll be 16 (or 20) tomorrow. When will my purchase limit for crystals change?

      The limit is changed at 4 p.m. (PST) on the last day of the month that the player has turned 16 or 20 years old.

    • I'm prompted to enter my month and year of birth when trying to purchase crystals. What do you use it for?

      Younger players and their guardians can feel at ease with the knowledge that Shadowverse has a monthly purchase limit on crystals. The app will determine your age according to the entered birth year and month and set a spending limit according to the following:

      Monthly Purchase Limit
      – Ages 15 and under: 2,500
      – Ages 16-19: 5,000
      – Ages 20 and over: Unlimited

      Once your birth year and month are set they cannot be changed. Minors must have the permission of a parent or guardian to buy crystals. Purchase limits change at 4 p.m. (PST) on the last day of the month that the player has turned 16 or 20 years old. We are not responsible for any issues that arise from entering incorrect information.

    • What forms of payment are accepted to purchase crystals?

      Accepted payment methods differ between platforms.

      On iOS, you can use the payment methods displayed in the App Store, such as credit cards or iTunes cards.

      For Google Play, you can use the payment methods displayed in the Google Play Store, such as credit cards or payment through your mobile phone service provider.

      For Steam, you can use the payment methods displayed in Steam Wallet, such as credit cards or WebMoney.

      If you have any further questions, please contact the respective platform’s service provider.

    • Is there a monthly purchase limit on crystals?

      The number of crystals that you can buy every month depends on your age. Please enter your birth year and month when you first buy crystals.

      Monthly Purchase Limit
      – Ages 15 and under: 2,500
      – Ages 16-19: 5,000
      – Ages 20 and over: Unlimited

      Once your birth year and month are set it cannot be changed. Minors must have the permission of a parent or guardian to buy crystals. Purchase limits change at 4 p.m. (PST) on the last day of the month that the player has turned 16 or 20 years old.

    • I haven't received crystals I purchased.

      Sometimes it takes 2-3 days for purchased crystals to be reflected in your data.

      If you haven’t received them, please check your inbox to see if an email with your order number or transaction ID was sent from Apple, Google or Steam. Also, restarting your app may resolve this issue.

  • Game Data

    • Will my Device Link password expire?

      No, your password won’t expire, regardless of use.

    • Can I use the same Device Link password multiple times?

      Yes. You can use your password as many times as you want.

    • If I change my Device Link password, will my old password still work?

      No, your old password will not work.
      Device Link can only be done with your latest password.

    • Can I set a different Device Link password for each of my devices?

      Your password is linked with your User ID, so you cannot set different passwords for each of your devices.

    • How many devices can I link my account with?

      You can link your account with as many devices as you like. However, you cannot play on different devices simultaneously.

    • Will my game data be deleted if I don't play for a while?

      Your game data will not be deleted due to inactivity.

    • Will my game data be gone if I delete the app?

      Yes. When you delete the app, your game data will be deleted as well.

      Please confirm that you have linked your game data via Account Link before deleting the app, so you can recover your game data.

      Account Link can be done through the following steps.
      – More > Account Link
      – Choose the service (Facebook, Game Center or Google Play) you wish to link Shadowverse’s game data with.

      If you accidently delete your app and haven’t linked it with an account, you will be unable to recover your game data.

    • Can I link my game data between different platforms?

      Yes, you can link your game data between different platforms.

    • I deleted the app by mistake. Can I recover my previous game data?

      If your game data is already linked with other services via Account Link before deleting the app, you can recover your game data by linking your data with the same account.

      Account Link
      – Title screen > Link Data > Link with Facebook, Game Center, or Google Play

      You cannot recover your data if your account is not linked before the app was deleted.

    • My device was lost or damaged. Can I recover my previous game data?

      If your game data is already linked with other services via Account Link before your device is lost or damaged, you can recover your data on your new device by linking your data with the same account.

      Account Link
      – Title screen > Link Data > Link with Facebook, Game Center, or Google Play

      You cannot recover your data if your account is not linked before your device is lost or damaged.

    • I changed my device. Can I recover my previous game data to my new device?

      If your game data is already linked with other services via Account Link before changing your device, you can recover your game data on your new device by linking your data with the same account.

      Account Link
      – Title screen > Link Data > Link with Facebook, Game Center, or Google Play

      You cannot recover your data if your account is not linked before changing your device.

    • What is Device Link?

      By using Device Link, you can play the same account on multiple devices by creating a Device Link password, then entering it and your User ID on another device.

       
      This can be done between different platforms, and can also be used as a way to back up your game.

       
      Please make sure to remember both your User ID and password, as both are essential for this feature.

    • What is Account Link?

      Through Account Link, your Shadowverse account can be linked to an external gaming or SNS service. This makes it possible to back up your game, recover previously linked data, as well as use the same data on other devices.

       

      You cannot have multiple sets of game data on one device. Crystals are linked to your game data, not to your device(s). When you link to a service with existing data, the game data currently on your device will be overwritten.

       

      You cannot back up your data if you delete your linked account.

Contact Us

Please read the FAQ for answers to the most common questions.

  • iOS/Google Play Contact
  • Steam Contact

We might not be able to answer all inquiries.
Please send all inquiries in English.

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