FAQ

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  • Frequently Asked Questions

    • I played a private match, but it didn't count for the Treasure Trove of Rupies event.

      To complete the daily limited-time mission for the Treasure Trove of Rupies event, you must play a private match with a different player each day.
      For details, please see the following announcement:
      https://shadowverse.com/news/?announce_id=1888

       

    • Wicked Rebirth did not summon 2 followers.

      Wicked Rebirth’s skill is as shown below:

      ——

      Destroy an allied follower.

      Summon a copy of an allied follower that costs 2 play points or less and had Last Words when it was destroyed this match. Give it +3/+0 and Rush.

      If at least 5 allied cards had Last Words when they were destroyed this match, draw 2 cards.

      If at least 10 allied cards had Last Words, summon copies of 2 allied followers instead of 1.

      ——

      Even if the condition to summon 2 allied followers that cost 2 play points or less and had Last Words is met, if only one follower that meets this condition has been destroyed, then only one follower will be summoned. Only when two or more followers that meet this condition have been destroyed will two copies be summoned.

    • Alberta, the Autumnblade isn’t coming into play after I play four cards.

      When Alberta, the Autumnblade gives your leader the effect “summon an Alberta, the Autumnblade, then remove this effect,” it will only activate upon playing your fourth card during your turn.

       

      Effects that increase the number of cards you have played during a turn only activate after the card is played. As such, when trying to use Alberta, the Autumnblade’s effect with other cards, such as Primordial Colossus, there are some cases where the effect will not activate.

       

      Example 1

      Primordial Colossus has already been played and your leader has the effect “once on each of your turns, when you play a card, recover 2 play points and add 2 to the number of cards played this turn.”

      1. You play a Fairy.

      The number of cards played this turn is now 1.

      2. The effect “add 2 to the number of cards played this turn” activates.

      The number of cards played this turn is now 3.

      3. You play another Fairy.

      The number of cards played this turn is now 4.

      4. As this Fairy is considered as the fourth card you have played this turn, the effect “summon an Alberta, the Autumnblade, then remove this effect” will activate.

       

      Example 2

      Primordial Colossus has yet to be played, and your leader does not have the effect “once on each of your turns, when you play a card, recover 2 play points and add 2 to the number of cards played this turn.”

      1. You play Primordial Colossus.

      The number of cards played this turn is now 1.

      2. You play a Fairy.

      The number of cards played this turn is now 2.

      3. As you have played a card, 2 is added to the number of cards played this turn.

      The number of cards played this turn is now 4.

      4. You play another Fairy.

      The number of cards played this turn is now 5.

      5. As this Fairy now counts as your fifth card, the effect “whenever you play a card, if it is the fourth card you have played this turn, summon an Alberta, the Autumnblade, then remove this effect” will not activate.

       

    • How many card pack points will I earn from purchasing a Purchase Bonus Included! Eternal Awakening 10 card pack bundle?

      You will earn 10 card pack points for each bundle purchased.

    • Will Granblue Fantasy Leader Pack 2 be discounted if I've already purchased one or more of the leader sets individually?

      If you’ve already purchased one or more leader sets included in Granblue Fantasy Leader Pack 2 individually, the cost of the pack will be reduced by 400 crystals for each leader set you’ve already purchased.

      However, if you’ve already purchased 9 out of the 10 leader sets available, the Leader Pack will cost the full price of the remaining set, 500 crystals.

    • How long will I be able to use temporary cards obtained from Eternal Awakening temporary decks?

      Temporary cards obtained from Eternal Awakening Temporary Decks were available for use until the release of Darkness Over Vellsar.

      With the release of Darkness Over Vellsar on March 30, temporary cards from Eternal Awakening Temporary Decks were removed, making any decks containing them unusable until the missing cards are replaced.

    • Treasure Trove of Rupies FAQ

      – Play 1 Private Match

      If you quit the match or are disconnected, the mission will not count as being completed.

      Each private match that meets the completion requirements for each day’s private match missions must be played against different players. You cannot play against the same player in private matches for multiple missions.

       

      – Play 3 Ranked Matches

      If you quit the match or are disconnected, the match will not count towards completing the mission.

       

      – Standard Rewards

      Standard rewards will be sent to players’ crates after special reward winners have been announced on the event page.

      The event page can be accessed from the banner on the left of the Home screen.

       

      – Special Rewards

      Please contact the event management team for any concerns relating to Special Rewards.

      Contact information can be found on the event website.

       

      Treasure Trove of Rupies Event Website

      https://shadowverse.com/campaign_2020?lang=en

    • Cards with Maneuver

      Q: If followers that meet Maneuver conditions come into play via an effect, will they be able to Maneuver other followers?

      A: Yes. When followers that meet Maneuver conditions come into play, even via card effects, Maneuver can be used.

       

      Q: If a follower that meets Maneuver conditions comes into play while a follower with Maneuver is already in play, will the Fanfare or Enhance effects of the follower that has just come into play activate?

      A: Yes, they will.

       

      Q: If a follower that meets Maneuver conditions comes into play and then leaves play to control a follower with Maneuver, will effects that activate when a card leaves play trigger?

      A: No, they won’t.

       

      Q: If a follower that meets Maneuver conditions comes into play and leaves play to control a follower with Maneuver, will you gain shadows?

      A: No, you won’t.

       

      Q: Can followers that come into play via Invocation effects Maneuver followers?

      A: Yes, they can.

       

      Q: Can followers with Maneuver control other followers with Maneuver?

      A: Yes, they can.

    • Maneuvering and Alighting

      Q: When a follower alights from the follower it’s Maneuvering, will effects that activate on coming into play trigger?

      A: No, they won’t.

       

      Q: If a follower gains effects from their Fanfare before Maneuvering another follower, will those effects remain after it  alights from the follower it’s Maneuvering?

      B: No, they won’t.

       

      Q: If a follower was evolved before Maneuvering another follower, will it come back into play evolved after it  alights from the follower it’s Maneuvering?

      A: No, it won’t.

       

      Q: When a follower with Maneuver is transformed or banished while it is being controlled, what will happen to the controlling follower?

      A: If the follower with Maneuver was transformed, the controlling follower will not come back into play.

      If it was banished, the controlling follower will come back into play.

       

      Q: When a follower with Maneuver loses its effects while being controlled, will the controlling follower come back into play? Also, if the follower with Maneuver leaves play after it loses its effects, will the controlling follower come back into play?

      A: In both cases, the answer is no.

       

      Q: When a follower with Maneuver is returned to hand while being controlled, will the controlling follower come back into play?

      A: Yes, it will.

    • If a Regal Wildcat stops Maneuvering a Val, Trusty Getaway Car, will the Regal Wildcat's Storm effect activate?

      Yes, it will.

    • Following the August 19 update, does Loki's effect apply to Enhance Fanfare effects?

      Loki’s effect will not repeat Enhance Fanfare effects.

       

      If the next follower you play has any non-Enhance Fanfare effects (excluding Choose and targeted effects), Loki’s effect will repeat them once.

       

      However, even if that follower only has Enhance Fanfare effects, it counts as a “follower with Fanfare effects (excluding Choose and targeted effects)”, so Loki’s effect will still be used up.

    • If 9 allied followers have came into play when I play Ernesta, Weapons Hawker will her Rally effect activate?

      No. If only 9 allied followers have come into play when you play Ernesta, Weapons Hawker, her Rally effect will not activate.

       

      Rally effects count the number of allied followers that have come into play at the time the card is played. Followers that have Rally as a Fanfare effect will not count themselves for their Rally effect.

    • If I have 3 other cards with both Machina and Natura traits when I play Changewing Cherub, will both Fanfare effects activate?

      1 card with both Machina and Natura traits will count as 1 Machina card and 1 Natura card.
      So even if you have only 3 other cards, if they have both traits then both of Changewing Cherub’s Fanfare effects will activate.

    • If Natur Al'machinus is fused with only 1 card that has both Machina and Natura traits will it still subtract 3 from the cost of the card put into my hand?

      Yes! If Natur Al’machinus is fused with a card with both traits it will satisfy the requirements of being fused with a Machina card and being fused with a Natura card.

    • I obtained a leader card but did not get the leader.

      In Ultimate Colosseum, we released two versions of Miyako, Pudding Poltergeist and Kyoka, Prize Pupil with different art. The leader card has alternate art, so if you obtained the normal version, you will not receive the leader.

       

    • I can't update the app on iOS.

      We have confirmed an error that sometimes occurs stating that the app cannot be updated on iOS. However, as this is an Apple-related issue, we are unfortunately unable to answer questions related to this error. If this error continues to persist, please contact Apple’s customer support.

       

    • Certain cards that I owned have disappeared.

      In the March 15 (PT) update, we removed the temporary cards that were given to all players on February 28. Any cards that seem to have disappeared may have been one of these temporary cards. For more details, please see the following announcements:

       

      – Temporary cards for the Rotation format

      – Update on March 15 (PT)

    • Does the Aisha leader come with the new Aisha, Underworld Sovereign card?

      In Rebirth of Glory there are two versions of Aisha, Underworld Sovereign.
      The new Aisha leader only comes with the alternate-art version.

      More details can be found on the Rebirth of Glory card shop page.

       

    • Wordwielder Ginger

      When you play Wordwielder Ginger and have followers with the ability to have their cost reduced via Spellboost in your hand, when you end your turn, they will have their cost reduction reset. However, these followers will still display the Spellboosted amount on their card text.

       

      This is currently as intended, although revisions may be made in the future.

    • I cannot create certain cards.

      Animated and Basic cards cannot be created.
      Animated cards can be obtained by card packs and Basic cards by progressing in the game.
      Unfortunately, we are not able to disclose how you can obtain Basic cards.
      We would like every player to have various types of matches.

    • My master points went down to 0.

      Master points are reset at 4 p.m. (PST) on the last day of the month and start from 0 again.

    • When will the monthly purchase limit be reset?

      The monthly purchase limit is reset at 4 p.m. (PST) on the last day of the month.

  • Known Bugs

    • Bug List

      WHIRLWIND RHINOCEROACH DISPLAY ISSUE

      When you have played Whirlwind Rhinoceroach for the fifth time during the match and return the Whirlwind Rhinoceroach in play back into your hand, the card’s frame won’t glow in yellow.

      Please note that the card’s effect itself is working properly; only the display issue is present.

       

      GIFT FOR BLOODKIN BATTLE LOG DISPLAY ISSUE

      When you play Gift for Bloodkin, it shows on the battle log that both Forest Bats have been summoned for the leader that played the card.

      Please note that the card’s effect itself is working properly; only the display issue is present.

       

      LEADER EFFECTS DISPLAY ISSUE

      When a leader without any active effect gains an effect while you have the leader selected, the active effect may not be properly reflected on the leader effects display.

       

      OPEN 6 DISPLAY ISSUE

      Effects on the class selection screen may not display correctly on some devices. This is a display issue only and the actual feature itself is working as intended.

       

      ISSUE WITH BEING UNABLE TO MOVE PAST THE REDRAW SCREEN

      The game won’t move past the card redraw screen if players have been using another app to make a call at the same time. We recommend that players avoid making calls while playing matches. This issue can be resolved by restarting Shadowverse and reentering the match within the allotted time.

       

      ISSUES WITH MUSIC AND CUTSCENES

      There may be instances where the music has static, or cutscenes experience blips or get cut off. This is caused by heavy load on your device’s memory and can be resolved by shutting down other apps to free up space.

       

      ISSUES WITH THE WINNER PREDICTION EVENT

      When you jump to an external webpage through the link within the event banner more than twice and then try to place your vote, you will get a message asking you to try again shortly.

       

      This issue can be resolved by closing the message and voting again.

       

      You can see if your vote was counted successfully by tapping on the banner again after voting—you will see an image of the player you voted for.

       

      CARDS PLAYED FREEZING IN PLACE

      When you play a card immediately after attacking with a follower in play, and then open the Battle Menu while the card you played is at the upper left side of the screen, the card may freeze in place and become unplayable.

       

      Example:

      Assume you already have a Water Fairy in play.

      1. Attack with Water Fairy.
      2. Play a Fairy right after you’ve attacked with Water Fairy.
      3. Open the Battle Menu while the Fairy is at the upper left of the screen.
      4. The Fairy becomes frozen in place and is rendered unplayable.

       

      GAME FREEZING

      When you play a card that returns a follower to your hand right after you play another follower, and the second card moves to the upper left corner of the screen, the game freezes and you are unable to continue the match.

       

      Example:

      1. Play two or more Fairies.
      2. While the played Fairy is moving to the upper-left corner of the screen, you play Ancient Elf.
      3. The game freezes.

       

      Affected Cards:

      – Ancient Elf

      – King Elephant

      – Cinderella

      – Homecoming

      – Fairy Torrent

       

      You can resolve the issue by closing and restarting the app within the time limit. This will be resolved in a future update.

       

      UNABLE TO RETURN TO SUSPENDED MATCHES

      Under some conditions, you may not be able to return to suspended matches. This issue was partially resolved in the June 28, 2017 update, but there is a possibility that similar issues might occur.

       

  • General Gameplay

    • I can't create the same card more than 3 times.

      Because you can only put up to 3 copies of each card in your deck, if you already have 3 of the same card (including temporary cards), you will not be able to create a 4th one.

    • I can't liquefy a certain card.

      Starred cards as well as promo, basic, and temporary cards cannot be liquefied.

      If you cannot liquefy a card, please check if the card belongs to any of the above categories.

       

      Starred cards can be liquefied once they are unstarred.

      You can unstar a card by going to CARDS > Cards > Card Details > ☆.

    • I can't create a certain card.

      There are five types of cards: normal, animated, promo, basic, and temporary. Animated, promo, basic, and temporary cards cannot be created.

       

      Animated cards appear by probability when you purchase a card pack.

      Although you cannot directly create an animated card, you can turn a normal card into an animated card.

       

      Promo cards can be obtained through events or prebuilt decks.

       

      Basic cards can be obtained both when you first start the game and as you progress through the game.

      We cannot provide any information regarding how to obtain basic cards as it relies on strategy.

       

      Temporary cards are special cards that can be used for a set period of time. During this period of time, they can be used to build decks and battle like any other card.

      Temporary cards cannot be created, liquefied, or turned into an animated card.

    • I don't want to liquefy my favorite cards by mistake.

      You can register your favorite cards by starring them through CARDS > Cards > Card Details > ☆.
      This prevents you from liquefying them by mistake.

    • What are the differences between going first and going second?

      The number of cards drawn on the first turn, turns until followers can be evolved, and starting amount of evolution points are the 3 things that differ between going first and going second.

      The details are as follows:

       

      When going first
      – Number of cards drawn on the first turn: 1
      – Followers can be evolved starting from the 5th turn
      – Evolution points: 2

       

      When going second
      – Number of cards drawn on the first turn: 2
      – Followers can be evolved starting from the 4th turn
      – Evolution points: 3

    • There is a player breaching the Terms of Service.

      If you suspect a player of breaching the Terms of Service, please contact us via our contact form and provide us with the names and details.

      We will investigate the matter and deal with it accordingly. Do note that we cannot disclose any information regarding ongoing investigations.

      We’re also not responsible for any trouble between players outside of the app.

    • How can I log out?

      There are no login/logout systems in Shadowverse. If you are on iOS/Android, you can simply shut down the app.
      If you are on Steam, you can quit the game through MORE > Quit.

    • I cannot send emotes during a battle.

      You cannot send more than 3 emotes a turn.

    • I want to turn off opponent's emotes.

      You can turn off opponent’s emotes as follows:

      – More > Settings > Opponent’s emotes

    • I cannot create the same card more than 3 times.

      If you already have 3 of the same card, you cannot create another one.

      You cannot put more than 3 of the same card in your deck.

    • How does the auto deck building work?

      The auto deck building helps you create decks out of the cards you own.

      Cards added in your deck are picked based on our algorithm.

      We cannot answer any questions about the algorithm.

    • How do you decide who gets to go first or second in a battle?

      The player going first or second is decided at random.

    • Do the titles or emblems help me in a battle?

      No, the titles or emblems don’t help you in a battle.

    • Where can I change my in-game name?

      You can change your username as follows:

      – More > Profile > Name

    • Can I stream or share my gameplay?

      Sharing your gameplay is encouraged in Shadowverse. Users are allowed to record and broadcast their experiences.

      However, users are not allowed to conduct activities that may be considered illegal, encourage cheating, or negatively affect Shadowverse.

    • Can I only play with the horizontal screen?

      Yes, you can only play with the horizontal screen.

    • How can I find my User ID?

      You can find your User ID as follows:

      – More > Profile

    • Can I be friends with players on a different platform?

      Yes, you can be friends across different platforms.

    • How can I send friend requests?

      You can send friend requests as follows:

      – HOME > Friends > Recent Opponents or User Search

    • Can I quit mid-battle?

      You can quit mid-battle by choosing to quit from the menu button located in the top-left of the screen.

      Do note that quitting mid-battle counts as a loss for you.

    • I received a reward, but I don't know where it is.

      Items you receive are sent to your Crate, located on the Home screen.

      Some rewards are automatically added to your totals.

  • Rules

  • Open 6

  • Temporary Cards

  • Guilds

    • I can't invite someone to my guild.

      Only guild masters and elders can invite users to the guild.

      When you invite someone with a guild ID, please check if the guild ID you are using is correct.

       

    • I can't find a guild using the guild ID.

      The maximum number of shared decks that can be saved in the deck log is 36.
      After that, every time a new deck is shared in the chat, previous decks will be deleted in order starting from the oldest.

       

    • The deck I shared in the guild chat is gone.

      The maximum number of shared decks that can be saved in the deck log is 36.
      After that, every time a new deck is shared in the chat, previous decks will be deleted in order starting from the oldest.

       

    • I suddenly became the guild master.

      If a guild master does not access the guild for 14 days, the first member that accesses the guild will be automatically assigned to be the new guild master.

       

    • I want to disband my guild.

      Guild masters can disband their guild by going to Guild Info > Guild Settings > Disband.

      You will not be able to create or join a new guild for approximately one hour after disbanding a guild.

       

    • I want to leave my guild.

      To leave a guild, follow these steps:

       

      1. On the guild page, go to Guild Members.
      2. Select Leave Guild.
      3. Select Leave Guild again in the confirmation window to leave the guild.

       

      You will not be able to create or join a new guild for approximately one hour after leaving a guild.

       

      A guild master cannot leave their guild.

      If you are a guild master and want to leave the guild, you will need to appoint another member to be the new guild master before leaving the guild.

    • I want to change the guild's name, interests, entry requirement, and guild ID.

      Guild masters can change the guild’s name, interests, and entry requirement by going to Guild Info > Guild Settings.
      You cannot change the guild ID.

       

    • I can't create a guild.

      If you cannot create a guild, please check if any of the following applies to you:

      1. You cannot create a new guild for approximately one hour after leaving or disbanding another guild.
      2. You cannot create a new guild if you already belong to another guild.

       

    • I can't join a guild.

      If you cannot join a guild, please check if any of the following applies to you:

      1. You cannot join a new guild for approximately one hour after leaving or disbanding another guild.
      2. You cannot join a guild if the guild has already reached its maximum capacity of members.
      3. You cannot join a guild that requires approval until the guild master or elder has approved your request.

       

  • Card Effects

    • Wicked Rebirth did not summon 2 followers.

      Wicked Rebirth’s skill is as shown below:

      ——

      Destroy an allied follower.

      Summon a copy of an allied follower that costs 2 play points or less and had Last Words when it was destroyed this match. Give it +3/+0 and Rush.

      If at least 5 allied cards had Last Words when they were destroyed this match, draw 2 cards.

      If at least 10 allied cards had Last Words, summon copies of 2 allied followers instead of 1.

      ——

      Even if the condition to summon 2 allied followers that cost 2 play points or less and had Last Words is met, if only one follower that meets this condition has been destroyed, then only one follower will be summoned. Only when two or more followers that meet this condition have been destroyed will two copies be summoned.

    • What counts as a follower with Last Words for Otherworld Gatekeeper?

      For cards like Forlorn Necromancer, a “follower with Last Words” is a card in play that currently has a Last Words effect.

       

      For Otherworld Gatekeeper, the follower from your deck can have a Last Words effect either while it’s unevolved or evolved.

       

      For example, Otherworld Gatekeeper could put a Master Sleuth from your deck into play.

    • How do Whims of Chaos and Rite of the Ignorant interact with each other?

      The two leader effects will interact differently depending on the order they are played.

       

      If you play Rite of the Ignorant then Whims of Chaos, the following example could happen.

       

      1. Rite of the Ignorant activates, putting a Dimension Shift into your hand.

      Rite of the Ignorant then queues up Spellboosting it 5 times.

      Dimension Shift at this point still costs 20.

       

      2. Whims of Chaos randomly changes the cost of Dimension Shift to 8.

       

      3. Rite of the Ignorant’s queued up Spellboost effect now activates, Spellboosting Dimension Shift 5 times.

      Dimension Shift now costs 3.

       

      If you play Whims of Chaos then Rite of the Ignorant, the following would happen.

       

      1. Whims of Chaos’s effect activates.

       

      2. Rite of the Ignorant activates, putting a Dimension Shift into your hand.

      Rite of the Ignorant then queues up Spellboosting it 5 times.

      Dimension Shift at this point still costs 20.

       

      3. Rite of the Ignorant’s queued up Spellboost effect activates, Spellboosting Dimension Shift 5 times.

      Dimension Shift now costs 15.

    • Alberta, the Autumnblade isn’t coming into play after I play four cards.

      When Alberta, the Autumnblade gives your leader the effect “summon an Alberta, the Autumnblade, then remove this effect,” it will only activate upon playing your fourth card during your turn.

       

      Effects that increase the number of cards you have played during a turn only activate after the card is played. As such, when trying to use Alberta, the Autumnblade’s effect with other cards, such as Primordial Colossus, there are some cases where the effect will not activate.

       

      Example 1

      Primordial Colossus has already been played and your leader has the effect “once on each of your turns, when you play a card, recover 2 play points and add 2 to the number of cards played this turn.”

      1. You play a Fairy.

      The number of cards played this turn is now 1.

      2. The effect “add 2 to the number of cards played this turn” activates.

      The number of cards played this turn is now 3.

      3. You play another Fairy.

      The number of cards played this turn is now 4.

      4. As this Fairy is considered as the fourth card you have played this turn, the effect “summon an Alberta, the Autumnblade, then remove this effect” will activate.

       

      Example 2

      Primordial Colossus has yet to be played, and your leader does not have the effect “once on each of your turns, when you play a card, recover 2 play points and add 2 to the number of cards played this turn.”

      1. You play Primordial Colossus.

      The number of cards played this turn is now 1.

      2. You play a Fairy.

      The number of cards played this turn is now 2.

      3. As you have played a card, 2 is added to the number of cards played this turn.

      The number of cards played this turn is now 4.

      4. You play another Fairy.

      The number of cards played this turn is now 5.

      5. As this Fairy now counts as your fifth card, the effect “whenever you play a card, if it is the fourth card you have played this turn, summon an Alberta, the Autumnblade, then remove this effect” will not activate.

       

    • What happens when an allied Artifact follower comes into play while an allied crystallized Mobilized Factory is in play?

      In addition to the Artifact follower gaining Rush, you will recover 1 play point and draw a card.

    • Can my follower with both Ambush and Ward be attacked by an enemy follower?

      If a follower has both Ambush and Ward, Ward will be inactive as long as Ambush is active.
      After the follower loses Ambush (such as by attacking), Ward will become active.

    • Why did Bahamut, Primeval Dragon's Fanfare effect only deal 6 damage to the enemy leader after dealing 3 damage to VIII. Sofina, Strength?

      If VIII. Sofina, Strength is the only enemy follower in play, the pool of 12 damage will be divided before being dealt to it and the enemy leader. Therefore, 6 damage will be dealt to the enemy leader even though VIII. Sofina, Strength can’t take more than 3 damage at a time.

       

    • If Eahta, God of the Blade's Super Skybound Art reduces the cost of another Eahta, God of the Blade in my deck to 3, can it be put into play with Courtly Dance's Enhance effect?

      Yes.

    • Why didn't my Walder, Forest Ranger get invoked?

      Walder, Forest Ranger’s Invocation effect activates the second time you play a card using its Accelerate effect within the same turn. If you have a full play area when initially playing your second Accelerate effect, even if that Accelerate would open up space, Walder will not be invoked and won’t be invoked upon subsequent Accelerate effects.

    • If the conditions for a Super Skybound Art are met, will both the Skybound Art and Super Skybound Art effects activate?

      Yes. The Super Skybound Art effect will activate after the Skybound Art effect.

    • Cards with Maneuver

      Q: If followers that meet Maneuver conditions come into play via an effect, will they be able to Maneuver other followers?

      A: Yes. When followers that meet Maneuver conditions come into play, even via card effects, Maneuver can be used.

       

      Q: If a follower that meets Maneuver conditions comes into play while a follower with Maneuver is already in play, will the Fanfare or Enhance effects of the follower that has just come into play activate?

      A: Yes, they will.

       

      Q: If a follower that meets Maneuver conditions comes into play and then leaves play to control a follower with Maneuver, will effects that activate when a card leaves play trigger?

      A: No, they won’t.

       

      Q: If a follower that meets Maneuver conditions comes into play and leaves play to control a follower with Maneuver, will you gain shadows?

      A: No, you won’t.

       

      Q: Can followers that come into play via Invocation effects Maneuver followers?

      A: Yes, they can.

       

      Q: Can followers with Maneuver control other followers with Maneuver?

      A: Yes, they can.

    • Maneuvering and Alighting

      Q: When a follower alights from the follower it’s Maneuvering, will effects that activate on coming into play trigger?

      A: No, they won’t.

       

      Q: If a follower gains effects from their Fanfare before Maneuvering another follower, will those effects remain after it  alights from the follower it’s Maneuvering?

      B: No, they won’t.

       

      Q: If a follower was evolved before Maneuvering another follower, will it come back into play evolved after it  alights from the follower it’s Maneuvering?

      A: No, it won’t.

       

      Q: When a follower with Maneuver is transformed or banished while it is being controlled, what will happen to the controlling follower?

      A: If the follower with Maneuver was transformed, the controlling follower will not come back into play.

      If it was banished, the controlling follower will come back into play.

       

      Q: When a follower with Maneuver loses its effects while being controlled, will the controlling follower come back into play? Also, if the follower with Maneuver leaves play after it loses its effects, will the controlling follower come back into play?

      A: In both cases, the answer is no.

       

      Q: When a follower with Maneuver is returned to hand while being controlled, will the controlling follower come back into play?

      A: Yes, it will.

    • If a Regal Wildcat stops Maneuvering a Val, Trusty Getaway Car, will the Regal Wildcat's Storm effect activate?

      Yes, it will.

    • Bone Fanatic was played for its Enhance cost while a Dutiful Steed was in play. The Dutiful Steed was banished without giving the Bone Fanatic +1/+1.

      Dutiful Steed’s effect activates when an allied follower comes into play. That is why when a follower transforms on coming into play, the following things happen, and it appears as though the +1/+1 effect hasn’t activated.

       

      1. Bone Fanatic is played for its Enhance cost. The following actions are pending:
      -Bone Fanatic’s Fanfare Enhance effect.
      -Dutiful Steed’s effect.

       

      2. Bone Fanatic’s Enhance effect activates, transforming it into a Giant Skull.

       

      3. Dutiful Steed’s effect activates for Bone Fanatic, but since the card is no longer there, it looks as though the effect has not activated.

       

      4. Since an allied follower has come into play, Dutiful Steed is banished.

    • If Gold Rush Ghost's evolve effects have activated all 4 times, and another Gold Rush Ghost is evolved afterward, will the same leader effects reactivate?

      No, it won’t.

    • Following the August 19 update, does Loki's effect apply to Enhance Fanfare effects?

      Loki’s effect will not repeat Enhance Fanfare effects.

       

      If the next follower you play has any non-Enhance Fanfare effects (excluding Choose and targeted effects), Loki’s effect will repeat them once.

       

      However, even if that follower only has Enhance Fanfare effects, it counts as a “follower with Fanfare effects (excluding Choose and targeted effects)”, so Loki’s effect will still be used up.

    • If 9 allied followers have came into play when I play Ernesta, Weapons Hawker will her Rally effect activate?

      No. If only 9 allied followers have come into play when you play Ernesta, Weapons Hawker, her Rally effect will not activate.

       

      Rally effects count the number of allied followers that have come into play at the time the card is played. Followers that have Rally as a Fanfare effect will not count themselves for their Rally effect.

    • Why was only one follower reanimated when I played VI. Milteo, The Lovers?

      When the fanfare effect of VI. Milteo, The Lovers activates, it first decides the values of X and Y at random between 0 and 6. It then checks and reanimates followers that can be reanimated with the given values. This may result in only one follower being reanimated.

       

      Example: A 2-play point Follower and a 4-play point follower have been destroyed this match. At random Milteo’s Reanimate (X) is set to 1 and Reanimate (Y) is set to 5. In this case only one follower will be reanimated since Reanimate (X) will not have a follower that costs 1 or less play points to reanimate.

    • Why did Alchemical Confectioner put a Wildfire Tyrannosaur follower and a Wildfire Tyrannosaur spell into my hand?

      When Wildfire Tyrannosaur is accelerated, it is played as a spell card called Wildfire Tyrannosaur. Although they have the same name, the follower Wildfire Tyrannosaur and spell Wildfire Tyrannosaur are considered 2 different cards.

       

      If you play Treacherous Reversal, it will be possible for Alchemical Confectioner to put both versions of Wildfire Tyrannosaur into your hand.

    • Why can't I target my opponent's Belphomet, Worldreaver with spells or effects?

      It could be because an Assault Tentacle was summoned as part of Belphomet, Worldreaver’s Fanfare effect.
      Assault Tentacle has the effect “If this follower can be targeted by enemy spells or effects, your opponent can only target this follower.”
      This would make Belphomet, Worldreaver unable to be targeted while the Assault Tentacle is in play.

    • If Avarice is active, does Nerea, Beast Empress's Fanfare effect evolve the Flood Behemoth or Nerea, Beast Empress?

      It evolves Nerea, Beast Empress.

    • Can Alchemical Confectioner's Fanfare effect put a card with both Machina and Natura traits into my hand?

      Cards with both Machina and Natura traits count as Machina cards and Natura cards.
      So Alchemical Confectioner’s Fanfare effect can put a card with both traits into your hand.

    • Can Robotic Bagworm's Fanfare effect subtract 1 from the cost of Changewing Cherub?

      Changewing Cherub has both Machina and Natura traits. It is a Machina card and it is a Natura card.
      So Robotic Bagworm’s Fanfare effect can reduce its cost.

    • If I have 3 other cards with both Machina and Natura traits when I play Changewing Cherub, will both Fanfare effects activate?

      1 card with both Machina and Natura traits will count as 1 Machina card and 1 Natura card.
      So even if you have only 3 other cards, if they have both traits then both of Changewing Cherub’s Fanfare effects will activate.

    • If Natur Al'machinus is fused with only 1 card that has both Machina and Natura traits will it still subtract 3 from the cost of the card put into my hand?

      Yes! If Natur Al’machinus is fused with a card with both traits it will satisfy the requirements of being fused with a Machina card and being fused with a Natura card.

  • Troubleshooting

    • I can't use crystals for certain things in-game.

      When playing the game in Belgium, crystals can no longer be used for the following actions:

      1) Purchasing card packs

      2) Entering Take Two and Open 6 runs

      3) Entering Grand Prix runs

    • The game suddenly froze during a ranked match and I couldn't make any moves.

      When the player gets disconnected by a poor internet connection or closing the game, the disconnected player will normally end in a loss.
      However, there are a few cases where the game suddenly freezes or the result is not processed correctly.

       

      If you face this issue, please don’t close the game mid match and select Quit from the menu instead.
      If we find players exploiting this bug, they could be subject to suspension of the account.

       

      We are currently investigating and working to fix this issue.
      We apologize for the inconvenience caused and thank you for your understanding.

    • The app keeps crashing when I try to edit my videos.

      Attempting to edit long videos may put too much load on your device, causing the app to crash.
      If you experience frequent app crashes, please refrain from recording long videos.

    • I can't play on a device I linked my account to.

      If you attempt to play on the same account from two or more devices simultaneously, the game may not function properly.

      When playing on a different device, please make sure to close the app on all other devices running it.

    • I've waited a day, but haven't received any responses yet.

      While we respond to inquiries as they come, depending on the nature of the inquiry, response times will differ.

      If you do not receive a reply after a few days of contacting us, please check your spam filter settings and make sure of the following:

      – You can receive emails from the domain “@cygames.co.jp”
      – You can receive emails containing URLs
      – You can receive emails sent from PCs

      If you cannot change your spam filter settings for any reason, please contact us again with a different email address.

    • How can I send an inquiry?

      You can contact us via the following:

       

      From the app
      – More > Contact

       

      From the official website
      https://shadowverse.com/contact/

    • The app doesn't start.

      If your app does not start, please try the following:

      – Delete the app cache
      – Restart your device
      – Open the app where you have a good internet connection
      – Make sure your device is supported
      https://shadowverse.com/device.php

       

      If trying the above does not resolve the problem, please contact us.

    • I cannot install or update the app.

      If you cannot install or update the app, please try the following:

      – Delete the app cache
      – Restart your device
      – Open the app where you have a good internet connection
      – Make sure your device is supported
      https://shadowverse.com/device.php

       

      If trying the above does not resolve the problem, please contact us.

    • The app has gone silent.

      If you cannot hear any sound, please check the audio settings in the app via the following:

      – More > Settings > Audio

      You may also be unable to hear sound depending on your device settings. Please check your device’s audio settings and silent mode setting.

      If you have any questions regarding the settings of your device, please contact the device manufacturer.

    • The screen often freezes and I'm unable to play. I restarted my device, but it didn't work.

      In most cases, freezes occur when the device is overheating or lacking memory due to many apps running at once.

      If you have already restarted your device and the app, please try the following:

      1. Close all running apps
      2. Turn off your device
      3. If you can remove the battery from your device, remove it, then let it cool down for a while
      4. After your device has sufficiently cooled, restart the device
      5. Open Shadowverse

    • I cannot connect to the app.

      Depending on your internet connection type and signal strength, connecting to the app may take a while.

      You will also be unable to connect to the app during maintenance. For details regarding maintenance, please view the News section on our official website.

    • Matchmaking for ranked match is not working.

      If matchmaking is not working, please try the following to see if the issue is resolved.

      – Try matchmaking after waiting for a while
      – Make sure your internet connection is experiencing no issues, then retry matchmaking

    • I cannot play because of connection errors.

      If you experience connection errors, please try playing the app in a different location with better reception.

      Furthermore, during maintenance, you will not be able to connect to our game servers. We will notify you of such events under the News section on our official website.

  • Crystal Purchase

    • Can I change my birth year and month once they have already been set?

      It is not possible to change your birth year and month once they are set.

      Please make sure everything is correct before setting your birth year and month.

    • Do crystals expire?

      No, crystals do not expire.

    • I'll be 16 (or 20) tomorrow. When will my purchase limit for crystals change?

      The limit is changed at 4 p.m. (PST) on the last day of the month that the player has turned 16 or 20 years old.

    • I'm prompted to enter my month and year of birth when trying to purchase crystals. What do you use it for?

      Younger players and their guardians can feel at ease with the knowledge that Shadowverse has a monthly purchase limit on crystals. The app will determine your age according to the entered birth year and month and set a spending limit according to the following:

      Monthly Purchase Limit
      – Ages 15 and under: 2,500
      – Ages 16-19: 5,000
      – Ages 20 and over: Unlimited

      Once your birth year and month are set they cannot be changed. Minors must have the permission of a parent or guardian to buy crystals. Purchase limits change at 4 p.m. (PST) on the last day of the month that the player has turned 16 or 20 years old. We are not responsible for any issues that arise from entering incorrect information.

    • What forms of payment are accepted to purchase crystals?

      Accepted payment methods differ between platforms.

      On iOS, you can use the payment methods displayed in the App Store, such as credit cards or iTunes cards.

      For Google Play, you can use the payment methods displayed in the Google Play Store, such as credit cards or payment through your mobile phone service provider.

      For Steam, you can use the payment methods displayed in Steam Wallet, such as credit cards or WebMoney.

      If you have any further questions, please contact the respective platform’s service provider.

    • Is there a monthly purchase limit on crystals?

      The number of crystals that you can buy every month depends on your age. Please enter your birth year and month when you first buy crystals.

      Monthly Purchase Limit
      – Ages 15 and under: 2,500
      – Ages 16-19: 5,000
      – Ages 20 and over: Unlimited

      Once your birth year and month are set it cannot be changed. Minors must have the permission of a parent or guardian to buy crystals. Purchase limits change at 4 p.m. (PST) on the last day of the month that the player has turned 16 or 20 years old.

    • I haven't received crystals I purchased.

      Sometimes it takes 2-3 days for purchased crystals to be reflected in your data.

      If you haven’t received them, please check your inbox to see if an email with your order number or transaction ID was sent from Apple, Google or Steam. Also, restarting your app may resolve this issue.

  • Game Data

    • Will my Device Link password expire?

      No, your password won’t expire, regardless of use.

    • Can I use the same Device Link password multiple times?

      Yes. You can use your password as many times as you want.

    • If I change my Device Link password, will my old password still work?

      No, your old password will not work.
      Device Link can only be done with your latest password.

    • Can I set a different Device Link password for each of my devices?

      Your password is linked with your User ID, so you cannot set different passwords for each of your devices.

    • How many devices can I link my account with?

      You can link your account with as many devices as you like. However, you cannot play on different devices simultaneously.

    • Will my game data be deleted if I don't play for a while?

      Your game data will not be deleted due to inactivity.

    • Will my game data be gone if I delete the app?

      Yes. When you delete the app, your game data will be deleted as well.

      Please confirm that you have linked your game data via Account Link before deleting the app, so you can recover your game data.

      Account Link can be done through the following steps.
      – More > Account Link
      – Choose the service (Facebook, Game Center or Google Play) you wish to link Shadowverse’s game data with.

      If you accidently delete your app and haven’t linked it with an account, you will be unable to recover your game data.

    • Can I link my game data between different platforms?

      Yes, you can link your game data between different platforms.

    • I deleted the app by mistake. Can I recover my previous game data?

      If your game data is already linked with other services via Account Link before deleting the app, you can recover your game data by linking your data with the same account.

      Account Link
      – Title screen > Link Data > Link with Facebook, Game Center, or Google Play

      You cannot recover your data if your account is not linked before the app was deleted.

    • My device was lost or damaged. Can I recover my previous game data?

      If your game data is already linked with other services via Account Link before your device is lost or damaged, you can recover your data on your new device by linking your data with the same account.

      Account Link
      – Title screen > Link Data > Link with Facebook, Game Center, or Google Play

      You cannot recover your data if your account is not linked before your device is lost or damaged.

    • I changed my device. Can I recover my previous game data to my new device?

      If your game data is already linked with other services via Account Link before changing your device, you can recover your game data on your new device by linking your data with the same account.

      Account Link
      – Title screen > Link Data > Link with Facebook, Game Center, or Google Play

      You cannot recover your data if your account is not linked before changing your device.

    • What is Device Link?

      By using Device Link, you can play the same account on multiple devices by creating a Device Link password, then entering it and your User ID on another device.

       
      This can be done between different platforms, and can also be used as a way to back up your game.

       
      Please make sure to remember both your User ID and password, as both are essential for this feature.

    • What is Account Link?

      Through Account Link, your Shadowverse account can be linked to an external gaming or SNS service. This makes it possible to back up your game, recover previously linked data, as well as use the same data on other devices.

       

      You cannot have multiple sets of game data on one device. Crystals are linked to your game data, not to your device(s). When you link to a service with existing data, the game data currently on your device will be overwritten.

       

      You cannot back up your data if you delete your linked account.

Contact Us

Please read the FAQ for answers to the most common questions.

  • iOS/Google Play Contact
  • Steam Contact

We might not be able to answer all inquiries.
Please send all inquiries in English.

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