If you cannot solve your problem after looking through the FAQ, please contact us via the contact button below.

• Frequently Asked Questions

  • Ultimate Bahamut's Invocation effect isn't activating.

    If your opponent played a Glistering Angel on the previous turn, Ultimate Bahamut’s Invocation effect cannot activate.

     

    Glistering Angel’s Fanfare effect is as follows:
    “Fanfare: Until the end of your opponent’s turn, give the enemy leader the following effect – Invocation won’t activate for you.”

  • Some cards that I owned have disappeared after the update.

    With the v3.8.0 update, the Edge of Paradise Temporary Decks have been taken out. These Temporary Decks were made available after the v3.7.0 update on March 25. Please double-check to see if the cards that have disappeared from your collection were from these Temporary Decks.

     

    To see what cards were included in the Edge of Paradise Temporary Decks, please check the below announcement:
    https://shadowverse.com/news/?announce_id=2187

  • What does "different" mean in card effects?

    When an effect specifies “different cards,” this refers to cards that meet either of the following criteria:
    – They have different names.
    – They have the same name, but are of a different card type (i.e., follower, spell, or amulet).
    This means Accelerate and Crystallize token cards (spells and amulets respectively) are treated as “different” to their base follower card, despite having the same name.

     

    Example 1:
    1. Your opponent plays a Room Service Devil, followed by another Room Service Devil using its Accelerate effect.
    2. You play a Treacherous Reversal, putting them both into your deck.
    3. You then play a Stay in Paradise, which puts two “different” Festive cards from your deck into your hand.
    In this case, both the Room Service Devil follower and the Accelerate version of Room Service Devil may be put into your hand.

     

    Example 2:
    1. Your opponent destroys an allied Quickblader and Ta-G, Katana Unsheathed during their turn.
    2. On your next turn, you play Return from the Brink, which puts copies of two “different” Swordcraft followers into your hand.
    Assuming no other allied followers were destroyed during these two turns, either a Quickblader or a Ta-G, Katana Unsheathed will be put into your hand, but not both. This is because Ta-G, Katana Unsheathed is “treated as a Quickblader.”

  • I got a leader card from the Daily 10-Pack Giveaway that isn’t usually included in the card pack I opened.

    In the Daily 10-Pack Giveaway, you have the chance to get any of the leader cards listed in the “Available Leader Cards” section of the “6th Anniversary 10-Pack Giveaways” announcement as the last card in the tenth pack.

  • I can't complete the "Play 10 private matches (without quitting)" mission from the 6th anniversary Treasure Trove of Rupies Missions event.

    The limited-time missions for playing private matches will only count matches played against different unique players during the event. If your private matches are not being counted, please check if you have played against the same player during the event.

     

    For more details regarding the limited-time missions, please refer to the “6th Anniversary Treasure Trove of Rupies Missions” announcement.

    https://shadowverse.com/news/?announce_id=2281

  • My Impious Bishop got destroyed but another Impious Bishop did not get summoned.

    Fanfare effects only activate when you play a card from your hand using play points. Therefore, Impious Bishop’s Fanfare effect (“Gain Last Words: Summon an Impious Bishop”) will not activate if it is summoned by a Last Words effect.

  • The enemy leader had the "Invocation won't activate for you" effect but was still able to summon followers from their deck.

    Followers can be summoned from the deck by effects other than Invocation.

  • I can't log in on Steam and the error code displayed is 333.

    Error code 333 is displayed when the Steam account logging in couldn’t be verified.

     

    Please try the following steps:
    1. Make sure that you are online on Steam.
    2. Wait a moment before logging into Shadowverse again.

     

    If the steps above did not resolve your issue, please contact Steam’s customer support.

  • With Satanael's Fanfare effect, will Astaroth's Reckoning have a higher chance of being added to my hand than other cards?

    No, all Apocalypse and Cocytus Cards have the same chance of being picked.

  • How are the cards added to my hand with Satanael's Fanfare effect picked?

    Each Apocalypse or Cocytus Card has an equal chance of being picked. One Apocalypse or Cocytus Card will be picked at random, and then that card will be excluded from the selection pool. This process repeats until 6 different cards are picked.

  • Will Glittering Golds discarded due to having a full hand count as being "added to your hand"?

    Yes, they will count.

  • How does Remnant of Hollowness and Yukishima, Master Biographer's "deal a pool of X damage divided between all enemies" effect work?

    Damage equal to each enemy follower’s defense will be dealt in order from the oldest follower in play to the newest. Any remaining damage will be dealt to the enemy leader.

  • If I only have a Silvernail Blaster in my hand and I play it, will the "destroy a random enemy follower" part of its Fanfare effect activate?

    Yes, the effect will activate.

  • I played a Chaotic Doom using its Accelerate effect but it didn't add to the number of followers that had Ward when destroyed.

    When a follower first comes into play, any Last Words effects it has are active, but effects such as Ward are not. As a result, the Chaotic Doom that is summoned by playing Chaotic Doom with its Accelerate effect does not have Ward at the moment it is destroyed, and will not count as a follower that had Ward when destroyed.

  • About Cross Craft

    Q: Can I use my Cross Craft deck in Story mode?

    A: No, you cannot use your Cross Craft deck in Story mode.

     

    Q: I ranked up but I didn’t get an achievement.

    A: Ranked matches for Cross Craft do not count towards existing achievements.

     

    Q: Do I get experience points for both the main class and secondary class?

    A: Only the main class will earn experience points and count towards missions.

     

    Q: I can’t put certain cards in my Cross Craft deck.

    A: In the Unlimited and Cross Craft formats, certain cards are banned or restricted to one per deck.

    Please check out our website for more details.

     

    Q: Where can I check my rank?

    A: Tap the in-game banner on the Home screen to check your rank on the Cross Craft page.

     

    Q: For how long will be the Cross Craft page be available?

    A: The Cross Craft page will be available until 8:00 a.m., April 7 (PT).

     

    Q: My Cross Craft deck does not get displayed on my Home screen.

    A: Cross Craft decks will not appear on the Home screen.

     

    Q: Which rank icon will be displayed when I play matches in the Cross Craft format?

    A: Your Cross Craft rank icon will be displayed.

     

    Q: Can we check our Cross Craft decks after the event period?

    A: You will not be able to access your Cross Craft decks after the event.

  • About Gauntlet

    Q: Do my attempts carry over to the next Gauntlet?

    A: No, your allowed attempts are per entry and do not carry over to another Gauntlet.

     

    Q: Can I change my deck after starting the Gauntlet?

    A: No, you cannot change your deck after starting the Gauntlet. Once you have started the Gauntlet, even if you edit or delete your deck afterwards, the deck you started with will stay the same.

     

    Q: If my Gauntlet win count is different on my first and second attempts, from which will I get rewards?

    A: You will receive rewards from your attempt with the highest victory count.

     

    Q: I didn’t get any rewards from my first Gauntlet attempt.

    A: You are rewarded based on your best attempt out of all attempts within a single entry. You will not receive rewards for each attempt.

  • Even after Raio, Truthful Elimination's effect changed their costs to 1, the cards drawn by Imagination Realized's effect reverted to their original costs at the end of the turn.

    Effects that specify or change a card’s cost are overwritten (i.e., replaced) by any subsequent effects that change its cost.

     

    Therefore, when Imagination Realized’s cost-altering effect expires at the end of the turn, the costs of the cards drawn will revert to their original values.

  • I can't play Annihilating Onslaught using its Enhance.

    Annihilating Onslaught can’t be played if there are no enemy followers in play to select for the “Give -6/-0 to an enemy follower” effect.

  • I can't buy crystals on the Steam version of the game.

    On the Steam version of the game, if you get stuck on a loading screen or a 319 error is displayed when attempting to purchase crystals, it may be due to either of the following reasons:

    – The Steam overlay is not properly set up in your Steam client.

    – Your PC is running another program that conflicts with the overlay.

     

    For more information about the Steam overlay, please check the following Steam support page:

    https://help.steampowered.com/en/faqs/view/3978-072C-18DF-FBF9

  • Can the effects listed as part of Wielder of the Cosmos's second Fanfare effect activate more than once?

    Each effect will only activate once.

  • About the probability behind Wielder of the Cosmos's cost change

    When Wielder of the Cosmos’s in-hand effect changes its cost to “a random number between 2 and 10,” each number from 2 to 10 has a 1 in 9 chance of being chosen.

  • About the activation rates of the effects listed in Chaotic Doom's Last Words

    Each of the effects listed as part of Chaotic Doom’s Last Words effect (“recover 1 evolution point,” “draw 2 cards,” “deal 3 damage to the enemy leader,” “restore 4 defense to your leader,” and “deal 5 damage to a random enemy follower”) has a 1 in 5 chance of being chosen.

  • Does "followers that cost at least 5 play points destroyed this match" count followers that originally cost at least 5 play points?

    Followers that originally cost at least 5 play points will be counted.

     

    Example:

    If an Absolute Tolerance has been destroyed, since it originally costs 30 play points, it will count towards “followers that cost at least 5 play points destroyed this match.”

  • About Stack

    When played, Earth Sigil amulets with Stack will banish all other allied Earth Sigil amulets in play, adding the total Stack count of those amulets to their own Stack.

     

    When you perform “Earth Rite,” 1 will be subtracted from your area’s total Stack. When you perform “Earth Rite (2),” 2 will be subtracted instead. Once a card’s Stack reaches 0, the card is destroyed.

     

    Earth Sigils without the Stack keyword will be treated as having a Stack of 1, but are unaffected by effects that add to your Stack.

  • When I evolved one of the Prophetic Dragons summoned by Prophetic Dragon's Fanfare effect, its defense did not change.

    Prophetic Dragon’s Fanfare effect is as follows:

    “Summon 2 Prophetic Dragons and change their defense to X. X equals this follower’s defense.”

     

    Effects that change a follower’s attack or defense remain in effect even after the follower evolves. Prophetic Dragons summoned by the Fanfare effect will have the “change their defense to X” effect applied to both the pre-evolve and evolved forms.

• Known Bugs

  • Bug List

    WHIRLWIND RHINOCEROACH DISPLAY ISSUE

    When you have played Whirlwind Rhinoceroach for the fifth time during the match and return the Whirlwind Rhinoceroach in play back into your hand, the card’s frame won’t glow in yellow.

    Please note that the card’s effect itself is working properly; only the display issue is present.

     

    GIFT FOR BLOODKIN BATTLE LOG DISPLAY ISSUE

    When you play Gift for Bloodkin, it shows on the battle log that both Forest Bats have been summoned for the leader that played the card.

    Please note that the card’s effect itself is working properly; only the display issue is present.

     

    LEADER EFFECTS DISPLAY ISSUE

    When a leader without any active effect gains an effect while you have the leader selected, the active effect may not be properly reflected on the leader effects display.

     

    OPEN 6 DISPLAY ISSUE

    Effects on the class selection screen may not display correctly on some devices. This is a display issue only and the actual feature itself is working as intended.

     

    ISSUE WITH BEING UNABLE TO MOVE PAST THE REDRAW SCREEN

    The game won’t move past the card redraw screen if players have been using another app to make a call at the same time. We recommend that players avoid making calls while playing matches. This issue can be resolved by restarting Shadowverse and reentering the match within the allotted time.

     

    ISSUES WITH MUSIC AND CUTSCENES

    There may be instances where the music has static, or cutscenes experience blips or get cut off. This is caused by heavy load on your device’s memory and can be resolved by shutting down other apps to free up space.

     

    ISSUES WITH THE WINNER PREDICTION EVENT

    When you jump to an external webpage through the link within the event banner more than twice and then try to place your vote, you will get a message asking you to try again shortly.

     

    This issue can be resolved by closing the message and voting again.

     

    You can see if your vote was counted successfully by tapping on the banner again after voting—you will see an image of the player you voted for.

     

    CARDS PLAYED FREEZING IN PLACE

    When you play a card immediately after attacking with a follower in play, and then open the Battle Menu while the card you played is at the upper left side of the screen, the card may freeze in place and become unplayable.

     

    Example:

    Assume you already have a Water Fairy in play.

    1. Attack with Water Fairy.
    2. Play a Fairy right after you’ve attacked with Water Fairy.
    3. Open the Battle Menu while the Fairy is at the upper left of the screen.
    4. The Fairy becomes frozen in place and is rendered unplayable.

     

    GAME FREEZING

    When you play a card that returns a follower to your hand right after you play another follower, and the second card moves to the upper left corner of the screen, the game freezes and you are unable to continue the match.

     

    Example:

    1. Play two or more Fairies.
    2. While the played Fairy is moving to the upper-left corner of the screen, you play Ancient Elf.
    3. The game freezes.

     

    Affected Cards:

    – Ancient Elf

    – King Elephant

    – Cinderella

    – Homecoming

    – Fairy Torrent

     

    You can resolve the issue by closing and restarting the app within the time limit. This will be resolved in a future update.

     

    UNABLE TO RETURN TO SUSPENDED MATCHES

    Under some conditions, you may not be able to return to suspended matches. This issue was partially resolved in the June 28, 2017 update, but there is a possibility that similar issues might occur.

     

• General Gameplay

  • I didn't get the leader even though I got the leader card.

    To receive a leader, you must get the leader card version of the card. In the card sets listed below, cards with both a regular version and a leader card version can be drawn. Please check whether or not the card you drew is the leader card version.

     

    22nd Card Set: Dawn of Calamity

    – Brilliant Fairy

    https://shadowverse-portal.com/card/715141010?lang=en

    – Ignis Dragon

    https://shadowverse-portal.com/card/715441010?lang=en

    – Dark Emperor

    https://shadowverse-portal.com/card/715641010?lang=en

     

    21st Card Set: Renascent Chronicles

    – Belphomet, Ultimate Creator

    https://shadowverse-portal.com/card/714841020?lang=en

     

    15th Card Set: Ultimate Colosseum

    – Miyako, Pudding Poltergeist

    https://shadowverse-portal.com/card/711531010?lang=en

    – Kyoka, Prize Pupil

    https://shadowverse-portal.com/card/711331010?lang=en

     

    13th Card Set: Rebirth of Glory

    – Aisha, Underworld Sovereign

    https://shadowverse-portal.com/card/706541010?lang=en

  • I can't create the same card more than 3 times.

    Because you can only put up to 3 copies of each card in your deck, if you already have 3 of the same card (including temporary cards), you will not be able to create a 4th one.

  • I can't liquefy a certain card.

    Starred cards as well as promo, basic, and temporary cards cannot be liquefied.

    If you cannot liquefy a card, please check if the card belongs to any of the above categories.

     

    Starred cards can be liquefied once they are unstarred.

    You can unstar a card by going to CARDS > Cards > Card Details > ☆.

  • I can't create a certain card.

    There are five types of cards: normal, animated, promo, basic, and temporary. Animated, promo, basic, and temporary cards cannot be created.

     

    Animated cards appear by probability when you purchase a card pack.

    Although you cannot directly create an animated card, you can turn a normal card into an animated card.

     

    Promo cards can be obtained through events or prebuilt decks.

     

    Basic cards can be obtained both when you first start the game and as you progress through the game.

    We cannot provide any information regarding how to obtain basic cards as it relies on strategy.

     

    Temporary cards are special cards that can be used for a set period of time. During this period of time, they can be used to build decks and battle like any other card.

    Temporary cards cannot be created, liquefied, or turned into an animated card.

  • I don't want to liquefy my favorite cards by mistake.

    You can register your favorite cards by starring them through CARDS > Cards > Card Details > ☆.
    This prevents you from liquefying them by mistake.

  • What are the differences between going first and going second?

    The number of cards drawn on the first turn, turns until followers can be evolved, and starting amount of evolution points are the 3 things that differ between going first and going second.

    The details are as follows:

     

    When going first
    – Number of cards drawn on the first turn: 1
    – Followers can be evolved starting from the 5th turn
    – Evolution points: 2

     

    When going second
    – Number of cards drawn on the first turn: 2
    – Followers can be evolved starting from the 4th turn
    – Evolution points: 3

  • There is a player breaching the Terms of Service.

    If you suspect a player of breaching the Terms of Service, please contact us via our contact form and provide us with the names and details.

    We will investigate the matter and deal with it accordingly. Do note that we cannot disclose any information regarding ongoing investigations.

    We’re also not responsible for any trouble between players outside of the app.

  • How can I log out?

    There is no “log-out” system in Shadowverse.

    If you are on iOS/Android, you can simply close the app.

    If you are on Steam, you can quit the game by pressing the Esc key on your keyboard and selecting Quit.

  • I cannot send emotes during a battle.

    You cannot send more than 3 emotes a turn.

  • I want to turn off opponent's emotes.

    You can turn off opponent’s emotes as follows:

    – More > Settings > Opponent’s emotes

  • I cannot create the same card more than 3 times.

    If you already have 3 of the same card, you cannot create another one.

    You cannot put more than 3 of the same card in your deck.

  • How does the auto deck building work?

    The auto deck building helps you create decks out of the cards you own.

    Cards added in your deck are picked based on our algorithm.

    We cannot answer any questions about the algorithm.

  • How do you decide who gets to go first or second in a battle?

    The player going first or second is decided at random.

  • Do the titles or emblems help me in a battle?

    No, the titles or emblems don’t help you in a battle.

  • Where can I change my in-game name?

    You can change your username as follows:

    – More > Profile > Name

  • Can I stream or share my gameplay?

    Sharing your gameplay is encouraged in Shadowverse. Users are allowed to record and broadcast their experiences.

    However, users are not allowed to conduct activities that may be considered illegal, encourage cheating, or negatively affect Shadowverse.

  • Can I only play with the horizontal screen?

    Yes, you can only play with the horizontal screen.

  • How can I find my User ID?

    You can find your User ID as follows:

    – More > Profile

  • Can I be friends with players on a different platform?

    Yes, you can be friends across different platforms.

  • How can I send friend requests?

    You can send friend requests as follows:

    – HOME > Friends > Recent Opponents or User Search

  • Can I quit mid-battle?

    You can quit mid-battle by choosing to quit from the menu button located in the top-left of the screen.

    Do note that quitting mid-battle counts as a loss for you.

  • I received a reward, but I don't know where it is.

    Items you receive are sent to your Crate, located on the Home screen.

    Some rewards are automatically added to your totals.

• Rules

  • What does "different" mean in card effects?

    When an effect specifies “different cards,” this refers to cards that meet either of the following criteria:
    – They have different names.
    – They have the same name, but are of a different card type (i.e., follower, spell, or amulet).
    This means Accelerate and Crystallize token cards (spells and amulets respectively) are treated as “different” to their base follower card, despite having the same name.

     

    Example 1:
    1. Your opponent plays a Room Service Devil, followed by another Room Service Devil using its Accelerate effect.
    2. You play a Treacherous Reversal, putting them both into your deck.
    3. You then play a Stay in Paradise, which puts two “different” Festive cards from your deck into your hand.
    In this case, both the Room Service Devil follower and the Accelerate version of Room Service Devil may be put into your hand.

     

    Example 2:
    1. Your opponent destroys an allied Quickblader and Ta-G, Katana Unsheathed during their turn.
    2. On your next turn, you play Return from the Brink, which puts copies of two “different” Swordcraft followers into your hand.
    Assuming no other allied followers were destroyed during these two turns, either a Quickblader or a Ta-G, Katana Unsheathed will be put into your hand, but not both. This is because Ta-G, Katana Unsheathed is “treated as a Quickblader.”

  • If an effect targets Machina or Natura cards will this include cards with both Machina and Natura traits?

    Yes. Cards with both Machina and Natura traits count as Machina cards and Natura cards and are included in any effects that target either Machina or Natura cards.

  • If it says a card "Can't be targeted by enemy spells and effects", does that mean it's invincible?

    If it says a card “Can’t be targeted by enemy spells and effects”, it means the card cannot be selected by the opponent when an enemy card activates an ability that targets a specific follower. This includes spells and Fanfare abilities of followers and amulets.

    Even if a card has this ability, it can still be attacked by enemies and take damage. It’s also affected by abilities that target random followers (e.g. Deal 1 damage to a random enemy follower) or all followers on either one or both sides (e.g. Deal 3 damage to all enemy followers).

  • What will happen if I have no more cards in my deck?

    Nothing will happen if your deck reaches 0. However, you will lose the match once you attempt to draw from a deck with no cards.

  • When I have 4 followers in play, 7 cards in hand and play a spell with the ability "return all allied followers to your hand", what will happen?

    By playing the spell, your hand will go down to 6 cards. Then the spell will return the followers in play, starting from the left most follower.

    The first, second and third followers will return to your hand, but the fourth follower will not return to your hand and instead be converted into a shadow.

    This happens because you can only hold up to nine cards in your hand.

  • If I have 5 cards in play already and decide to play a spell with the ability "summon 2 followers", what will happen? Would I be able to play this spell in the first place?

    Yes, you will be able to play the spell. However, the followers will not be summoned because you can only have up to five cards in your area.

  • If I have multiple followers with the ability "at the end of your turn...", in what order will their abilities activate?

    The abilities will activate from your left most card. Furthermore, if a follower does not fulfill the activation requirements for its ability when your turn ends, the ability will not activate.

  • If a follower with the ability "whenever a follower is destroyed" and another follower are destroyed simultaneously, will the former follower's ability activate?

    No, it will not activate.

  • Can a follower with Storm evolve and attack the enemy leader on the same turn?

    Yes, followers with Storm can attack the enemy leader on the turn they evolve.

  • What is the difference between "destroy" and "banish"?

    Cards are destroyed when a follower’s defense or an amulet’s countdown reaches 0. When a card is destroyed it is converted into a shadow. If the card has a Last Words ability it will be activated.

    Cards are banished when an ability specifically calls for its target to be banished. “Banish” completely removes a follower or amulet from play, with no conversion to shadows. If the card has a Last Words ability it will not be activated.

  • What does “changes a follower’s defense to 1” mean?

    When a follower with 5 defense is dealt 2 damage and has its defense reduced to 3, and then has an effect that “changes a follower’s defense to 1” used on it, its defense will change to 1 and the follower will be in an undamaged state.

    When an effect that “gives +0/+2 to an allied follower” is played on a follower that had its defense changed to 1, the defense of the follower will become 3. This happens due to the order in which the effects are activated. If this follower becomes the target of an effect that “changes a follower’s defense to 1” again, then its defense will change back to 1.

    When an unevolved follower which had its defense changed to 1 evolves, its defense will still be 1 after evolution. This happens because the effect of “changes a follower’s defense to 1” is still active on the follower.

  • Can my follower with both Ambush and Ward be attacked by an enemy follower?

    If a follower has both Ambush and Ward, Ward will be inactive as long as Ambush is active.

    After the follower loses Ambush (such as by attacking), Ward will become active.

• Open 6

  • Can I have private matches in Open 6?

    You cannot have private matches in Open 6.

  • Can I edit my deck in the middle of Open 6?

    You can edit your deck between matches by going to Edit Deck.

  • I was able to put more than 3 copies of the same card in my deck in Open 6.

    As with Take Two, you can put more than 3 copies of the same card in your deck in Open 6.

  • Can I get emblems from card packs in Open 6?

    If you get a legendary card for which you do not have an emblem, you will also receive the emblem.

    Please be aware that you cannot receive emblems for phantom cards even if you obtain them as a reward from Open 6.

  • Can I get leader cards from card packs in Open 6?

    The following leader cards are included in Dawn of Calamity:

     

    -Brilliant Fairy

    -Ignis Dragon

    -Dark Emperor

     

    Any leader cards other than the above cannot be obtained in Open 6. Furthermore, no leader cards can be obtained as phantom cards from phantom card packs.

     

    For more details, please refer to Open 6’s Draw Rates screen.

  • What happens if a new card set is released while I'm in Open 6?

    When a new card set is released, all players in Open 6 will automatically forfeit the match and be withdrawn from Open 6.

    *You will not be withdrawn from Open 6 when additional cards are released.

    You will receive rewards based on the number of wins you have at the time of your withdrawal. Please be aware that a phantom card will be automatically selected if you are eligible to receive a phantom card as a reward.

    Players who do not have a class selected will receive 4 Challenge tickets instead upon withdrawal.

  • My opponent in Open 6 had more cards than me.

    Players can freely build their decks in Open 6 by using a minimum of 30 cards to a maximum of all 48 cards obtained.

  • Is there a way to use the phantom cards in Open 6 outside of Open 6?

    Depending on your number of wins, you may keep a phantom card as a reward.
    4 wins will get you a gold card, and 5 wins will get you a legendary card.

  • What are phantom cards and phantom card packs?

    Each phantom card pack contains 5 gold cards and 3 legendary cards randomly selected from the card packs available in Open 6.

    Cards obtained from phantom card packs are called phantom cards. They can only be used to play Open 6 and disappear once Open 6 ends.

  • Can I keep the cards I get from the card packs in Open 6 after Open 6 ends?

    With the exception of phantom cards, you can keep the cards you get in Open 6.

  • Tell me more about the available card packs and obtainable cards in Open 6.

    In Open 6, decks are built using the 48 cards you obtain from the following 6 card packs:

    – 2 packs of the latest card set
    – 1 pack from the previous set
    – 1 pack from the set prior to the previous set
    – 1 pack from 2 sets prior to the previous set
    – 1 phantom card pack

    You will only get cards from the class you select plus Neutral cards from each pack.

     

  • How do I enter Open 6?

    You can enter Open 6 with any of the following:

    1. 4 Challenge tickets
    2. 600 rupies
    3. 600 crystals

• Temporary Cards

  • Will I be using any rupies or vials when I put temporary cards in my deck?

    Temporary cards work the same way as any other card. You do not need to use any rupies or vials when you put them in your deck.

  • Is there a limit to how many times I can use a temporary card?

    There is no limit to how many times you can use a temporary card.

  • What does the +1 next to the number of cards mean?

    The +1 indicates the number of temporary copies you have of a certain card.

• Guilds

  • I can't invite someone to my guild.

    Only guild masters and elders can invite users to the guild.

    When you invite someone with a guild ID, please check if the guild ID you are using is correct.

     

  • I can't find a guild using the guild ID.

    The maximum number of shared decks that can be saved in the deck log is 36.
    After that, every time a new deck is shared in the chat, previous decks will be deleted in order starting from the oldest.

     

  • The deck I shared in the guild chat is gone.

    The maximum number of shared decks that can be saved in the deck log is 36.
    After that, every time a new deck is shared in the chat, previous decks will be deleted in order starting from the oldest.

     

  • I suddenly became the guild master.

    If a guild master does not access the guild for 14 days, the first member that accesses the guild will be automatically assigned to be the new guild master.

     

  • I want to disband my guild.

    Guild masters can disband their guild by going to Guild Info > Guild Settings > Disband.

    You will not be able to create or join a new guild for approximately one hour after disbanding a guild.

     

  • I want to leave my guild.

    To leave a guild, follow these steps:

     

    1. On the guild page, go to Guild Members.
    2. Select Leave Guild.
    3. Select Leave Guild again in the confirmation window to leave the guild.

     

    You will not be able to create or join a new guild for approximately one hour after leaving a guild.

     

    A guild master cannot leave their guild.

    If you are a guild master and want to leave the guild, you will need to appoint another member to be the new guild master before leaving the guild.

  • I want to change the guild's name, interests, entry requirement, and guild ID.

    Guild masters can change the guild’s name, interests, and entry requirement by going to Guild Info > Guild Settings.
    You cannot change the guild ID.

     

  • I can't create a guild.

    If you cannot create a guild, please check if any of the following applies to you:

    1. You cannot create a new guild for approximately one hour after leaving or disbanding another guild.
    2. You cannot create a new guild if you already belong to another guild.

     

  • I can't join a guild.

    If you cannot join a guild, please check if any of the following applies to you:

    1. You cannot join a new guild for approximately one hour after leaving or disbanding another guild.
    2. You cannot join a guild if the guild has already reached its maximum capacity of members.
    3. You cannot join a guild that requires approval until the guild master or elder has approved your request.

     

• Card Effects

  • Ultimate Bahamut's Invocation effect isn't activating.

    If your opponent played a Glistering Angel on the previous turn, Ultimate Bahamut’s Invocation effect cannot activate.

     

    Glistering Angel’s Fanfare effect is as follows:
    “Fanfare: Until the end of your opponent’s turn, give the enemy leader the following effect – Invocation won’t activate for you.”

  • What happens if the opponent's deck has 5 cards or less when Ultimate Bahamut's "banish cards from your opponent's deck until there are 5 cards left" Invocation effect activates?

    If the opponent’s deck already has 5 cards or less, nothing will happen.

  • If I have no cards in play and I play a Wandering Plaguebearer, does its effect activate?

    Yes, Wandering Plaguebearer will destroy itself with its Fanfare effect and then its Last Words effect will activate, destroying 2 random enemy followers.

  • Does Radiant Luminous Mage's "While this follower is in play, allied Commander followers can evolve for 0 evolution points" effect apply to itself?

    Yes, the effect includes the card itself.

  • Shining Valkyrie's effect activated even though there is only 1 Fairy in play.

    Shining Valkyrie’s effect is as follows:
    “Strike: Gain +1/+0 for every 2 allied Fairies in play or in your hand.”

     

    The effect can activate if there is 1 Fairy in play and 1 Fairy in the player’s hand.

  • Rayne, Divine Smith's Invocation effect didn't activate.

    Rayne, Divine Smith’s Invocation effect activates when the “whenever you play a card, if it’s the fourth card you’ve played this turn” condition is met. In combination with cards such as Lonely Beginnings, which add to the number of cards played this turn, Rayne, Divine Smith’s Invocation effect may not activate.

     

    Example:
    1. You play a Fairy.
    (Cards played this turn: 1)

     

    2. You play a Fairy.
    (Cards played this turn: 2)

     

    3. You play a Lonely Beginnings (fused with a Natura card).
    (Cards played this turn: 3)

     

    4. Lonely Beginnings’s “add 1 to the number of cards played this turn” effect activates.
    (Cards played this turn: 4)

     

    5. You play a Fairy.
    (Cards played this turn: 5)

     

    Rayne, Divine Smith’s Invocation effect does not activate because neither the last Fairy nor the card before it was the “fourth” card played this turn.

  • My Impious Bishop got destroyed but another Impious Bishop did not get summoned.

    Fanfare effects only activate when you play a card from your hand using play points. Therefore, Impious Bishop’s Fanfare effect (“Gain Last Words: Summon an Impious Bishop”) will not activate if it is summoned by a Last Words effect.

  • The enemy leader had the "Invocation won't activate for you" effect but was still able to summon followers from their deck.

    Followers can be summoned from the deck by effects other than Invocation.

  • With Satanael's Fanfare effect, will Astaroth's Reckoning have a higher chance of being added to my hand than other cards?

    No, all Apocalypse and Cocytus Cards have the same chance of being picked.

  • How are the cards added to my hand with Satanael's Fanfare effect picked?

    Each Apocalypse or Cocytus Card has an equal chance of being picked. One Apocalypse or Cocytus Card will be picked at random, and then that card will be excluded from the selection pool. This process repeats until 6 different cards are picked.

  • Will Glittering Golds discarded due to having a full hand count as being "added to your hand"?

    Yes, they will count.

  • How does Remnant of Hollowness and Yukishima, Master Biographer's "deal a pool of X damage divided between all enemies" effect work?

    Damage equal to each enemy follower’s defense will be dealt in order from the oldest follower in play to the newest. Any remaining damage will be dealt to the enemy leader.

  • If I only have a Silvernail Blaster in my hand and I play it, will the "destroy a random enemy follower" part of its Fanfare effect activate?

    Yes, the effect will activate.

  • I played a Chaotic Doom using its Accelerate effect but it didn't add to the number of followers that had Ward when destroyed.

    When a follower first comes into play, any Last Words effects it has are active, but effects such as Ward are not. As a result, the Chaotic Doom that is summoned by playing Chaotic Doom with its Accelerate effect does not have Ward at the moment it is destroyed, and will not count as a follower that had Ward when destroyed.

  • Even after Raio, Truthful Elimination's effect changed their costs to 1, the cards drawn by Imagination Realized's effect reverted to their original costs at the end of the turn.

    Effects that specify or change a card’s cost are overwritten (i.e., replaced) by any subsequent effects that change its cost.

     

    Therefore, when Imagination Realized’s cost-altering effect expires at the end of the turn, the costs of the cards drawn will revert to their original values.

  • I can't play Annihilating Onslaught using its Enhance.

    Annihilating Onslaught can’t be played if there are no enemy followers in play to select for the “Give -6/-0 to an enemy follower” effect.

  • Izudia, Unkilling Annihilation's Evolve effect was removed even though it didn't activate 3 times.

    Izudia, Unkilling Annihilation’s Evolve effect will activate even if there are no enemy followers with at least 1 attack in play. Therefore, at the end of each of your turns, the remaining number of activations will decrease by 1.

  • What happens if Octrice, Hollow Usurpation's Fanfare effect is used on a follower that gained effects like Ward and Bane?

    Octrice, Hollow Usurpation will gain any effects the enemy follower has when it is selected.

     

    If you select a follower that has had its effects removed by Sonata of Silence, for instance, then Octrice, Hollow Usurpation will not gain any effects.

  • Why did Octrice, Hollow Usurpation gain Ward, Bane, and other effects?

    Octrice, Hollow Usurpation can not only gain Last Words, but also Strike, Ward, Storm, Bane, Drain, Rush, and Clash if the follower selected has those effects.

     

    For example, if you play an Octrice, Hollow Usurpation and select an enemy Zeus with Storm, Bane, and Ward, then Octrice, Hollow Usurpation will gain Storm, Bane, and Ward.

  • Can Octrice, Hollow Usurpation's Fanfare effect be used to gain effects from an enemy follower's evolved form?

    If you select an evolved enemy follower, then Octrice, Hollow Usurpation will gain effects that are part of its evolved form.

  • My evolution points decreased even though I didn't evolve a follower.

    If the opponent is using Swordcraft, it is possible it was due to Arsène Lupin’s effect. Please check the battle log.

     

    Arsène Lupin’s effect is as follows:

    Ambush.

    Fanfare: Put a Gilded Necklace into your hand. Rally (15): If your opponent has at least 1 evolution point, your opponent loses 1 and you recover 1. (You have 0 evolution points on turns you are unable to evolve.)

  • About Blossoming Lunerian's effect

    Blossoming Lunerian’s Fanfare effect will evolve itself, not the other follower selected.

  • Can the effects listed as part of Wielder of the Cosmos's second Fanfare effect activate more than once?

    Each effect will only activate once.

  • About the probability behind Wielder of the Cosmos's cost change

    When Wielder of the Cosmos’s in-hand effect changes its cost to “a random number between 2 and 10,” each number from 2 to 10 has a 1 in 9 chance of being chosen.

  • About the activation rates of the effects listed in Chaotic Doom's Last Words

    Each of the effects listed as part of Chaotic Doom’s Last Words effect (“recover 1 evolution point,” “draw 2 cards,” “deal 3 damage to the enemy leader,” “restore 4 defense to your leader,” and “deal 5 damage to a random enemy follower”) has a 1 in 5 chance of being chosen.

• Troubleshooting

  • I can't log in on Steam and the error code displayed is 333.

    Error code 333 is displayed when the Steam account logging in couldn’t be verified.

     

    Please try the following steps:
    1. Make sure that you are online on Steam.
    2. Wait a moment before logging into Shadowverse again.

     

    If the steps above did not resolve your issue, please contact Steam’s customer support.

  • I can't use crystals for certain things in-game.

    When playing the game in Belgium, crystals can no longer be used for the following actions:

    1) Purchasing card packs

    2) Entering Take Two and Open 6 runs

    3) Entering Grand Prix runs

    4) Entering Gauntlet runs

  • The game suddenly froze during a ranked match and I couldn't make any moves.

    When the player gets disconnected by a poor internet connection or closing the game, the disconnected player will normally end in a loss.
    However, there are a few cases where the game suddenly freezes or the result is not processed correctly.

     

    If you face this issue, please don’t close the game mid match and select Quit from the menu instead.
    If we find players exploiting this bug, they could be subject to suspension of the account.

     

    We are currently investigating and working to fix this issue.
    We apologize for the inconvenience caused and thank you for your understanding.

  • The app keeps crashing when I try to edit my videos.

    Attempting to edit long videos may put too much load on your device, causing the app to crash.
    If you experience frequent app crashes, please refrain from recording long videos.

  • I can't play on a device I linked my account to.

    If you attempt to play on the same account from two or more devices simultaneously, the game may not function properly.

    When playing on a different device, please make sure to close the app on all other devices running it.

  • I've waited a day, but haven't received any responses yet.

    While we respond to inquiries as they come, depending on the nature of the inquiry, response times will differ.

    If you do not receive a reply after a few days of contacting us, please check your spam filter settings and make sure of the following:

    – You can receive emails from the domain “@cygames.co.jp”
    – You can receive emails containing URLs
    – You can receive emails sent from PCs

    If you cannot change your spam filter settings for any reason, please contact us again with a different email address.

  • How can I send an inquiry?

    You can contact us via the following:

     

    From the app
    – More > Contact

     

    From the official website
    https://shadowverse.com/contact/

  • The app doesn't start.

    If your app does not start, please try the following:

    – Delete the app cache
    – Restart your device
    – Open the app where you have a good internet connection
    – Make sure your device is supported
    https://shadowverse.com/device.php

     

    If trying the above does not resolve the problem, please contact us.

  • I cannot install or update the app.

    If you cannot install or update the app, please try the following:

    – Delete the app cache
    – Restart your device
    – Open the app where you have a good internet connection
    – Make sure your device is supported
    https://shadowverse.com/device.php

     

    If trying the above does not resolve the problem, please contact us.

  • The app has gone silent.

    If you cannot hear any sound, please check the audio settings in the app via the following:

    – More > Settings > Audio

    You may also be unable to hear sound depending on your device settings. Please check your device’s audio settings and silent mode setting.

    If you have any questions regarding the settings of your device, please contact the device manufacturer.

  • The screen often freezes and I'm unable to play. I restarted my device, but it didn't work.

    In most cases, freezes occur when the device is overheating or lacking memory due to many apps running at once.

    If you have already restarted your device and the app, please try the following:

    1. Close all running apps
    2. Turn off your device
    3. If you can remove the battery from your device, remove it, then let it cool down for a while
    4. After your device has sufficiently cooled, restart the device
    5. Open Shadowverse

  • I cannot connect to the app.

    Depending on your internet connection type and signal strength, connecting to the app may take a while.

    You will also be unable to connect to the app during maintenance. For details regarding maintenance, please view the News section on our official website.

  • Matchmaking for ranked match is not working.

    If matchmaking is not working, please try the following to see if the issue is resolved.

    – Try matchmaking after waiting for a while
    – Make sure your internet connection is experiencing no issues, then retry matchmaking

  • I cannot play because of connection errors.

    If you experience connection errors, please try playing the app in a different location with better reception.

    Furthermore, during maintenance, you will not be able to connect to our game servers. We will notify you of such events under the News section on our official website.

• Crystal Purchases

  • I can't buy crystals on the Steam version of the game.

    On the Steam version of the game, if you get stuck on a loading screen or a 319 error is displayed when attempting to purchase crystals, it may be due to either of the following reasons:

    – The Steam overlay is not properly set up in your Steam client.

    – Your PC is running another program that conflicts with the overlay.

     

    For more information about the Steam overlay, please check the following Steam support page:

    https://help.steampowered.com/en/faqs/view/3978-072C-18DF-FBF9

  • The crystals I purchased disappeared.

    Crystals purchased on the iOS or Google Play versions of the game will not transfer over to the Steam version when you link your game data. Even after linking your data using Device Link, your crystals will not be lost and can be used on the platform they were originally purchased on.

     

    When linking data from iOS to Google Play, or from Google Play to iOS, crystals will carry over to the new platform.

     

    Crystals purchased on the Steam version can only be used on the platform they were purchased on. Crystals will not transfer over when linking data across platforms from Steam.

     

    On Steam, crystals will not carry over from the Japanese version to other language versions of the game, and vice versa. Crystals will not be lost, however, by switching languages, and will continue to be usable in the language version in which they were purchased.

     

  • Can I change my birth year and month once they have already been set?

    It is not possible to change your birth year and month once they are set.

    Please make sure everything is correct before setting your birth year and month.

  • Do crystals expire?

    No, crystals do not expire.

  • I'll be 16 (or 20) tomorrow. When will my purchase limit for crystals change?

    The limit is changed at 4 p.m. (PST) on the last day of the month that the player has turned 16 or 20 years old.

  • I'm prompted to enter my month and year of birth when trying to purchase crystals. What do you use it for?

    Younger players and their guardians can feel at ease with the knowledge that Shadowverse has a monthly purchase limit on crystals. The app will determine your age according to the entered birth year and month and set a spending limit according to the following:

    Monthly Purchase Limit
    – Ages 15 and under: 2,500
    – Ages 16-19: 5,000
    – Ages 20 and over: Unlimited

    Once your birth year and month are set they cannot be changed. Minors must have the permission of a parent or guardian to buy crystals. Purchase limits change at 4 p.m. (PST) on the last day of the month that the player has turned 16 or 20 years old. We are not responsible for any issues that arise from entering incorrect information.

  • What forms of payment are accepted to purchase crystals?

    Accepted payment methods differ between platforms.

    On iOS, you can use the payment methods displayed in the App Store, such as credit cards or iTunes cards.

    For Google Play, you can use the payment methods displayed in the Google Play Store, such as credit cards or payment through your mobile phone service provider.

    For Steam, you can use the payment methods displayed in Steam Wallet, such as credit cards or WebMoney.

    If you have any further questions, please contact the respective platform’s service provider.

  • Is there a monthly purchase limit on crystals?

    The number of crystals that you can buy every month depends on your age. Please enter your birth year and month when you first buy crystals.

    Monthly Purchase Limit
    – Ages 15 and under: 2,500
    – Ages 16-19: 5,000
    – Ages 20 and over: Unlimited

    Once your birth year and month are set it cannot be changed. Minors must have the permission of a parent or guardian to buy crystals. Purchase limits change at 4 p.m. (PST) on the last day of the month that the player has turned 16 or 20 years old.

  • I haven't received crystals I purchased.

    Sometimes it takes 2-3 days for purchased crystals to be reflected in your data.

    If you haven’t received them, please check your inbox to see if an email with your order number or transaction ID was sent from Apple, Google or Steam. Also, restarting your app may resolve this issue.

• Game Data

  • Will my Device Link password expire?

    No, your password won’t expire, regardless of use.

  • Can I use the same Device Link password multiple times?

    Yes. You can use your password as many times as you want.

  • If I change my Device Link password, will my old password still work?

    No, your old password will not work.
    Device Link can only be done with your latest password.

  • Can I set a different Device Link password for each of my devices?

    Your password is linked with your User ID, so you cannot set different passwords for each of your devices.

  • How many devices can I link my account with?

    You can link your account with as many devices as you like. However, you cannot play on different devices simultaneously.

  • Will my game data be deleted if I don't play for a while?

    Your game data will not be deleted due to inactivity.

  • Will my game data be gone if I delete the app?

    Yes. When you delete the app, your game data will be deleted as well.

     

    Please confirm that you have linked your game data via Account Link before deleting the app, so you can recover your game data.

     

    Account Link can be done through the following steps.

    – More > Account Link

    – Choose the service (Facebook, Game Center or Google Play) you wish to link Shadowverse’s game data with.

     

    If you accidently delete your app and haven’t linked it with an account, you will be unable to recover your game data.

     

    Notes:

    Data linking to a Game Center account on the iOS version will no longer be available beginning from the v3.5.0 update at the end of September 2021.

    Data linking to new Game Center accounts will no longer be available from v3.4.12, scheduled to be released on July 28 (PT).

    Please back up your data through other methods before the release of v3.5.0.

    Data Link via Game Center and Google Play are only available on the iOS and Google Play versions, respectively.

    Due to your Steam account and game data being automatically linked, the Steam version does not have a Data Link feature. It does, however, support the Device Link feature.

• General Question

  • Can I play on my PC?

    Yes, you can play Shadowverse on Steam.

     

    For details, please visit the official Steam release website:
    https://steam.shadowverse.com/

  • Do I need an internet connection to play?

    Yes, Shadowverse requires a device connected to the internet to play.

  • Which platform is Shadowverse available on?

    Shadowverse is available on iOS and Google Play.

  • Is Shadowverse free to play?

    Yes, Shadowverse is free to download and play.

    However, in-app purchases are available.

  • What is Shadowverse?

    Shadowverse is a competitive CCG app playable on smartphones.

    Build your deck from three types of cards; followers, spells, and amulets, then dive right into battle where your goal is to reduce your opponent’s defense down to 0.

  • What devices and operation systems are supported?

    Shadowverse runs on iOS and Android devices. For optimal performance please use any of devices listed below:

    https://shadowverse.com/device.php