If you cannot solve your problem after looking through the FAQ, please contact us via the contact button below.

  • Frequently Asked Questions

    • When I play Carmia, Miracle Optimist while a crystallized Ruby Falcon is in play, why doesn't this follower gain Storm?

      When Carmia, Miracle Optimist comes into play and evolves via its Fanfare effect, even if a crystallized Ruby Falcon is currently in play, Carmia, Miracle Optimist will not gain Storm.

       

      These cards’ effects will activate as follows:

      1. There are 4 allied cards in play, including a crystallized Ruby Falcon.

       

      2. Carmia, Miracle Optimist comes into play, triggering both this follower’s Fanfare effect and Ruby Falcon’s Crystallize effect.

      Their effects will activate in this order:

       

      a. Carmia, Miracle Optimist’s Fanfare effect:

      If there are 3 or 4 allied cards in play (including this card), draw a card. If there are 5, evolve this follower.

       

      b. Ruby Falcon’s Crystallize effect:

      Once on each of your turns, when you play a follower with 2 attack or less, give it Storm.

       

      3. Carmia, Miracle Optimist evolves via its Fanfare effect.

       

      4. Ruby Falcon’s Crystalize effect activates next; however, Carmia, Miracle Optimist will not gain Storm as it has evolved and now possesses 4 attack instead of 2.

       

      Note that although Carmia, Miracle Optimist will not gain Storm in this interaction, Ruby Falcon’s Crystallize effect will activate in this order of play. Therefore, its effect will not activate again if any other followers with 2 attack or less are played on the same turn.

    • The damage from Ghastly Banishment did not become 0 even though I had played Greater Will.

      Greater Will’s effect reduces damages dealt to 0 until the start of the players next turn, while Ghastly Banishment’s effect activates at the start of the opponent’s turn. Card effects that activate at the start of the players next turn end before card effects that activate at the start of the opponent’s turn. Therefore, Greater Will’s effect will no longer be active when Ghastly Banishment’s effect activates.

       

      If the opponent had played Earthen Fist in place of Ghastly Banishment, the effect for this card activates at the end of the opponent’s turn, so the effect of Greater Will would still be effective, and damage would be reduced to 0.

    • I played a private match without quitting, but I couldn't complete the limited-time mission for the Hoppin' New Year Treasure Trove event.

      To complete multiple limited-time missions, you must play against a different player for every match. Please make sure you are not playing against the same player during the event period if you wish to complete the limited-time missions.

       

      Please check here for more details:

      https://shadowverse.com/news/?announce_id=2485

    • I played a private match, but I can't receive the rewards for the Hoppin' New Year Treasure Trove.

      Special prize and standard reward winners for the Hoppin’ New Year Event will be determined at 12:00 midnight, January 5-6 (PT).

       

      Please check here for more details:

      https://shadowverse.com/news/?announce_id=2485

    • I forgot my user ID or Device Link password. What should I do?

      If you cannot recover your data using Device Link because you forgot your user ID or password, please see if Account Link works. If you have previously set up Account Link, you can recover your game data with the following steps:

       

      1. On the title screen, press the “Link Data” button on the top-left corner of the screen.
      2. Read the onscreen message and proceed by pressing “Link.”
      3. Select the external service you used to set up your Account Link.
      4. Press “Link an Account.”
      5. If there are no issues with the game data details displayed, press “Link.”
      6. Press “Link” again and the linked game data will be restored. Any existing game data will be overwritten.

       

      For more information, please see the following announcement:
      Important: Backing up Game Data
      https://shadowverse.com/news/?announce_id=362

    • How do I set up Device Link or Account Link?

      Follow the steps below with the game data you would like to back up. The Account Link setting is not available on PC because your game data is linked to your Steam account.

       

      Device Link:

      1. Navigate to the More screen.

      2. Press “Device Link.”

      3. Press “Link.”

      4. Press “Create Device Link Password.”

      5. Press “Create Password.”

      6. Enter a password between 8 and 16 characters which includes numbers, uppercase, and lowercase letters.

      7. Press “Privacy Policy.”

      8. Read the contents, and if you agree, check the “Agree to Privacy Policy” checkbox.

      9. Press “Create Password” and you will be able to recover your game data using your user ID and password.

       

      Account Link:

      1. Navigate to the More screen.

      2. Press “Account Link.”

      3. Press “Link an Account.”

      4. Select the external service you would like to link your data to.

      5. Press “Link an Account.”

      6. Log into your selected external service.

      7. Press “Link.”

      8. If there are no issues with the details displayed, press “Link” and your game data will be linked to your selected account.

       

      For more information, please see the following announcement:

      Important: Backing up Game Data

      https://shadowverse.com/news/?announce_id=362

       

    • About Lævateinn Dragon

      When evolving:

      Lævateinn Dragon will not evolve into Lævateinn Dragon, Attack Form, Lævateinn Dragon, Defense Form, or Lævateinn Dragon, Blast Form unless at least 4 allied Armed followers have left play that match. Transformation does not count as leaving play.

       

      It will also not evolve into Lævateinn Dragon, Attack Form,  Lævateinn Dragon, Defense Form, or Lævateinn Dragon, Blast Form when evolving from card effects such as Archangel Reina’s.

       

      When destroyed:

      When a Lævateinn Dragon, Attack Form, Lævateinn Dragon, Defense Form, or Lævateinn Dragon, Blast Form is destroyed, it will show as Lævateinn Dragon under “Followers Destroyed.” Lævateinn Dragon, Attack Form and Lævateinn Dragon, Defense Form are treated as a Lævateinn Dragon, so when a Lævateinn Dragon, Attack Form, Lævateinn Dragon, Defense Form, or Lævateinn Dragon, Blast Form is destroyed by Urd’s effect, a Lævateinn Dragon will be summoned.

       

      When returning to hand:

      When a Lævateinn Dragon, Attack Form, Lævateinn Dragon, Defense Form, or Lævateinn Dragon, Blast Form in play is returned to hand, it will be returned as Lævateinn Dragon.

    • Ultimate Bahamut's Invocation effect isn't activating.

      If your opponent played a Glistering Angel on the previous turn, Ultimate Bahamut’s Invocation effect cannot activate.

       

      Glistering Angel’s Fanfare effect is as follows:
      “Fanfare: Until the end of your opponent’s turn, give the enemy leader the following effect – Invocation won’t activate for you.”

    • Some cards that I owned have disappeared after the update.

      With the v4.0.0 update, the Celestial Dragonblade Temporary Decks have been taken out. These Temporary Decks were made available after the v3.9.0 update on September 27. Please double-check to see if the cards that have disappeared from your collection were from these Temporary Decks.

       

      To see what cards were included in the Celestial Dragonblade Temporary Decks, please check the below announcement:

      https://shadowverse.com/news/?announce_id=2415

    • What does "different" mean in card effects?

      When an effect specifies “different cards,” this refers to cards that meet either of the following criteria:
      – They have different names.
      – They have the same name, but are of a different card type (i.e., follower, spell, or amulet).
      This means Accelerate and Crystallize token cards (spells and amulets respectively) are treated as “different” to their base follower card, despite having the same name.

       

      Example 1:
      1. Your opponent plays a Room Service Devil, followed by another Room Service Devil using its Accelerate effect.
      2. You play a Treacherous Reversal, putting them both into your deck.
      3. You then play a Stay in Paradise, which puts two “different” Festive cards from your deck into your hand.
      In this case, both the Room Service Devil follower and the Accelerate version of Room Service Devil may be put into your hand.

       

      Example 2:
      1. Your opponent destroys an allied Quickblader and Ta-G, Katana Unsheathed during their turn.
      2. On your next turn, you play Return from the Brink, which puts copies of two “different” Swordcraft followers into your hand.
      Assuming no other allied followers were destroyed during these two turns, either a Quickblader or a Ta-G, Katana Unsheathed will be put into your hand, but not both. This is because Ta-G, Katana Unsheathed is “treated as a Quickblader.”

    • I got a leader card from the Daily 10-Pack Giveaway that isn’t usually included in the card pack I opened.

      In the Daily 10-Pack Giveaway, you have the chance to get any of the leader cards listed in the “Available Leader Cards” section of the “6th Anniversary 10-Pack Giveaways” announcement as the last card in the tenth pack.

    • I can't complete the "Play 10 private matches (without quitting)" mission from the 6th anniversary Treasure Trove of Rupies Missions event.

      The limited-time missions for playing private matches will only count matches played against different unique players during the event. If your private matches are not being counted, please check if you have played against the same player during the event.

       

      For more details regarding the limited-time missions, please refer to the “6th Anniversary Treasure Trove of Rupies Missions” announcement.

      https://shadowverse.com/news/?announce_id=2281

    • My Impious Bishop got destroyed but another Impious Bishop did not get summoned.

      Fanfare effects only activate when you play a card from your hand using play points. Therefore, Impious Bishop’s Fanfare effect (“Gain Last Words: Summon an Impious Bishop”) will not activate if it is summoned by a Last Words effect.

    • The enemy leader had the "Invocation won't activate for you" effect but was still able to summon followers from their deck.

      Followers can be summoned from the deck by effects other than Invocation.

    • I can't log in on Steam and the error code displayed is 333.

      Error code 333 is displayed when the Steam account logging in couldn’t be verified.

       

      Please try the following steps:
      1. Make sure that you are online on Steam.
      2. Wait a moment before logging into Shadowverse again.

       

      If the steps above did not resolve your issue, please contact Steam’s customer support.

    • With Satanael's Fanfare effect, will Astaroth's Reckoning have a higher chance of being added to my hand than other cards?

      No, all Apocalypse and Cocytus Cards have the same chance of being picked.

    • How are the cards added to my hand with Satanael's Fanfare effect picked?

      Each Apocalypse or Cocytus Card has an equal chance of being picked. One Apocalypse or Cocytus Card will be picked at random, and then that card will be excluded from the selection pool. This process repeats until 6 different cards are picked.

    • Will Glittering Golds discarded due to having a full hand count as being "added to your hand"?

      Yes, they will count.

    • How does Remnant of Hollowness and Yukishima, Master Biographer's "deal a pool of X damage divided between all enemies" effect work?

      Damage equal to each enemy follower’s defense will be dealt in order from the oldest follower in play to the newest. Any remaining damage will be dealt to the enemy leader.

    • If I only have a Silvernail Blaster in my hand and I play it, will the "destroy a random enemy follower" part of its Fanfare effect activate?

      Yes, the effect will activate.

    • I played a Chaotic Doom using its Accelerate effect but it didn't add to the number of followers that had Ward when destroyed.

      When a follower first comes into play, any Last Words effects it has are active, but effects such as Ward are not. As a result, the Chaotic Doom that is summoned by playing Chaotic Doom with its Accelerate effect does not have Ward at the moment it is destroyed, and will not count as a follower that had Ward when destroyed.

    • About Cross Craft

      Q: Can I use my Cross Craft deck in Story mode?

      A: No, you cannot use your Cross Craft deck in Story mode.

       

      Q: I ranked up but I didn’t get an achievement.

      A: Ranked matches for Cross Craft do not count towards existing achievements.

       

      Q: Do I get experience points for both the main class and secondary class?

      A: Only the main class will earn experience points and count towards missions.

       

      Q: I can’t put certain cards in my Cross Craft deck.

      A: In the Unlimited and Cross Craft formats, certain cards are banned or restricted to one per deck.

      Please check out our website for more details.

       

      Q: Where can I check my rank?

      A: Tap the in-game banner on the Home screen to check your rank on the Cross Craft page.

       

      Q: For how long will be the Cross Craft page be available?

      A: The Cross Craft page will be available until 8:00 a.m., April 7 (PT).

       

      Q: My Cross Craft deck does not get displayed on my Home screen.

      A: Cross Craft decks will not appear on the Home screen.

       

      Q: Which rank icon will be displayed when I play matches in the Cross Craft format?

      A: Your Cross Craft rank icon will be displayed.

       

      Q: Can we check our Cross Craft decks after the event period?

      A: You will not be able to access your Cross Craft decks after the event.

    • About Gauntlet

      Q: Do my attempts carry over to the next Gauntlet?

      A: No, your allowed attempts are per entry and do not carry over to another Gauntlet.

       

      Q: Can I change my deck after starting the Gauntlet?

      A: No, you cannot change your deck after starting the Gauntlet. Once you have started the Gauntlet, even if you edit or delete your deck afterwards, the deck you started with will stay the same.

       

      Q: If my Gauntlet win count is different on my first and second attempts, from which will I get rewards?

      A: You will receive rewards from your attempt with the highest victory count.

       

      Q: I didn’t get any rewards from my first Gauntlet attempt.

      A: You are rewarded based on your best attempt out of all attempts within a single entry. You will not receive rewards for each attempt.

    • Even after Raio, Truthful Elimination's effect changed their costs to 1, the cards drawn by Imagination Realized's effect reverted to their original costs at the end of the turn.

      Effects that specify or change a card’s cost are overwritten (i.e., replaced) by any subsequent effects that change its cost.

       

      Therefore, when Imagination Realized’s cost-altering effect expires at the end of the turn, the costs of the cards drawn will revert to their original values.

    • I can't play Annihilating Onslaught using its Enhance.

      Annihilating Onslaught can’t be played if there are no enemy followers in play to select for the “Give -6/-0 to an enemy follower” effect.

  • Known Bugs

    • Bug List

      WHIRLWIND RHINOCEROACH DISPLAY ISSUE

      When you have played Whirlwind Rhinoceroach for the fifth time during the match and return the Whirlwind Rhinoceroach in play back into your hand, the card’s frame won’t glow in yellow.

      Please note that the card’s effect itself is working properly; only the display issue is present.

       

      GIFT FOR BLOODKIN BATTLE LOG DISPLAY ISSUE

      When you play Gift for Bloodkin, it shows on the battle log that both Forest Bats have been summoned for the leader that played the card.

      Please note that the card’s effect itself is working properly; only the display issue is present.

       

      LEADER EFFECTS DISPLAY ISSUE

      When a leader without any active effect gains an effect while you have the leader selected, the active effect may not be properly reflected on the leader effects display.

       

      OPEN 6 DISPLAY ISSUE

      Effects on the class selection screen may not display correctly on some devices. This is a display issue only and the actual feature itself is working as intended.

       

      ISSUE WITH BEING UNABLE TO MOVE PAST THE REDRAW SCREEN

      The game won’t move past the card redraw screen if players have been using another app to make a call at the same time. We recommend that players avoid making calls while playing matches. This issue can be resolved by restarting Shadowverse and reentering the match within the allotted time.

       

      ISSUES WITH MUSIC AND CUTSCENES

      There may be instances where the music has static, or cutscenes experience blips or get cut off. This is caused by heavy load on your device’s memory and can be resolved by shutting down other apps to free up space.

       

      ISSUES WITH THE WINNER PREDICTION EVENT

      When you jump to an external webpage through the link within the event banner more than twice and then try to place your vote, you will get a message asking you to try again shortly.

       

      This issue can be resolved by closing the message and voting again.

       

      You can see if your vote was counted successfully by tapping on the banner again after voting—you will see an image of the player you voted for.

       

      CARDS PLAYED FREEZING IN PLACE

      When you play a card immediately after attacking with a follower in play, and then open the Battle Menu while the card you played is at the upper left side of the screen, the card may freeze in place and become unplayable.

       

      Example:

      Assume you already have a Water Fairy in play.

      1. Attack with Water Fairy.
      2. Play a Fairy right after you’ve attacked with Water Fairy.
      3. Open the Battle Menu while the Fairy is at the upper left of the screen.
      4. The Fairy becomes frozen in place and is rendered unplayable.

       

      GAME FREEZING

      When you play a card that returns a follower to your hand right after you play another follower, and the second card moves to the upper left corner of the screen, the game freezes and you are unable to continue the match.

       

      Example:

      1. Play two or more Fairies.
      2. While the played Fairy is moving to the upper-left corner of the screen, you play Ancient Elf.
      3. The game freezes.

       

      Affected Cards:

      – Ancient Elf

      – King Elephant

      – Cinderella

      – Homecoming

      – Fairy Torrent

       

      You can resolve the issue by closing and restarting the app within the time limit. This will be resolved in a future update.

       

      UNABLE TO RETURN TO SUSPENDED MATCHES

      Under some conditions, you may not be able to return to suspended matches. This issue was partially resolved in the June 28, 2017 update, but there is a possibility that similar issues might occur.

       

  • General Gameplay

  • Rules

  • Open 6

  • Temporary Cards

  • Guilds

    • I can't invite someone to my guild.

      Only guild masters and elders can invite users to the guild.

      When you invite someone with a guild ID, please check if the guild ID you are using is correct.

       

    • I can't find a guild using the guild ID.

      The maximum number of shared decks that can be saved in the deck log is 36.
      After that, every time a new deck is shared in the chat, previous decks will be deleted in order starting from the oldest.

       

    • The deck I shared in the guild chat is gone.

      The maximum number of shared decks that can be saved in the deck log is 36.
      After that, every time a new deck is shared in the chat, previous decks will be deleted in order starting from the oldest.

       

    • I suddenly became the guild master.

      If a guild master does not access the guild for 14 days, the first member that accesses the guild will be automatically assigned to be the new guild master.

       

    • I want to disband my guild.

      Guild masters can disband their guild by going to Guild Info > Guild Settings > Disband.

      You will not be able to create or join a new guild for approximately one hour after disbanding a guild.

       

    • I want to leave my guild.

      To leave a guild, follow these steps:

       

      1. On the guild page, go to Guild Members.
      2. Select Leave Guild.
      3. Select Leave Guild again in the confirmation window to leave the guild.

       

      You will not be able to create or join a new guild for approximately one hour after leaving a guild.

       

      A guild master cannot leave their guild.

      If you are a guild master and want to leave the guild, you will need to appoint another member to be the new guild master before leaving the guild.

    • I want to change the guild's name, interests, entry requirement, and guild ID.

      Guild masters can change the guild’s name, interests, and entry requirement by going to Guild Info > Guild Settings.
      You cannot change the guild ID.

       

    • I can't create a guild.

      If you cannot create a guild, please check if any of the following applies to you:

      1. You cannot create a new guild for approximately one hour after leaving or disbanding another guild.
      2. You cannot create a new guild if you already belong to another guild.

       

    • I can't join a guild.

      If you cannot join a guild, please check if any of the following applies to you:

      1. You cannot join a new guild for approximately one hour after leaving or disbanding another guild.
      2. You cannot join a guild if the guild has already reached its maximum capacity of members.
      3. You cannot join a guild that requires approval until the guild master or elder has approved your request.

       

  • Card Effects

  • Troubleshooting

    • I can't log in on Steam and the error code displayed is 333.

      Error code 333 is displayed when the Steam account logging in couldn’t be verified.

       

      Please try the following steps:
      1. Make sure that you are online on Steam.
      2. Wait a moment before logging into Shadowverse again.

       

      If the steps above did not resolve your issue, please contact Steam’s customer support.

    • I can't use crystals for certain things in-game.

      When playing the game in Belgium, crystals can no longer be used for the following actions:

      1) Purchasing card packs

      2) Entering Take Two and Open 6 runs

      3) Entering Grand Prix runs

      4) Entering Gauntlet runs

    • The game suddenly froze during a ranked match and I couldn't make any moves.

      When the player gets disconnected by a poor internet connection or closing the game, the disconnected player will normally end in a loss.
      However, there are a few cases where the game suddenly freezes or the result is not processed correctly.

       

      If you face this issue, please don’t close the game mid match and select Quit from the menu instead.
      If we find players exploiting this bug, they could be subject to suspension of the account.

       

      We are currently investigating and working to fix this issue.
      We apologize for the inconvenience caused and thank you for your understanding.

    • The app keeps crashing when I try to edit my videos.

      Attempting to edit long videos may put too much load on your device, causing the app to crash.
      If you experience frequent app crashes, please refrain from recording long videos.

    • I can't play on a device I linked my account to.

      If you attempt to play on the same account from two or more devices simultaneously, the game may not function properly.

      When playing on a different device, please make sure to close the app on all other devices running it.

    • I've waited a day, but haven't received any responses yet.

      While we respond to inquiries as they come, depending on the nature of the inquiry, response times will differ.

      If you do not receive a reply after a few days of contacting us, please check your spam filter settings and make sure of the following:

      – You can receive emails from the domain “@cygames.co.jp”
      – You can receive emails containing URLs
      – You can receive emails sent from PCs

      If you cannot change your spam filter settings for any reason, please contact us again with a different email address.

    • How can I send an inquiry?

      You can contact us via the following:

       

      From the app
      – More > Contact

       

      From the official website
      https://shadowverse.com/contact/

    • The app doesn't start.

      If your app does not start, please try the following:

      – Delete the app cache
      – Restart your device
      – Open the app where you have a good internet connection
      – Make sure your device is supported
      https://shadowverse.com/device.php

       

      If trying the above does not resolve the problem, please contact us.

    • I cannot install or update the app.

      If you cannot install or update the app, please try the following:

      – Delete the app cache
      – Restart your device
      – Open the app where you have a good internet connection
      – Make sure your device is supported
      https://shadowverse.com/device.php

       

      If trying the above does not resolve the problem, please contact us.

    • The app has gone silent.

      If you cannot hear any sound, please check the audio settings in the app via the following:

      – More > Settings > Audio

      You may also be unable to hear sound depending on your device settings. Please check your device’s audio settings and silent mode setting.

      If you have any questions regarding the settings of your device, please contact the device manufacturer.

    • The screen often freezes and I'm unable to play. I restarted my device, but it didn't work.

      In most cases, freezes occur when the device is overheating or lacking memory due to many apps running at once.

      If you have already restarted your device and the app, please try the following:

      1. Close all running apps
      2. Turn off your device
      3. If you can remove the battery from your device, remove it, then let it cool down for a while
      4. After your device has sufficiently cooled, restart the device
      5. Open Shadowverse

    • I cannot connect to the app.

      Depending on your internet connection type and signal strength, connecting to the app may take a while.

      You will also be unable to connect to the app during maintenance. For details regarding maintenance, please view the News section on our official website.

    • Matchmaking for ranked match is not working.

      If matchmaking is not working, please try the following to see if the issue is resolved.

      – Try matchmaking after waiting for a while
      – Make sure your internet connection is experiencing no issues, then retry matchmaking

    • I cannot play because of connection errors.

      If you experience connection errors, please try playing the app in a different location with better reception.

      Furthermore, during maintenance, you will not be able to connect to our game servers. We will notify you of such events under the News section on our official website.

  • Crystal Purchases

    • I can't buy crystals on the Steam version of the game.

      On the Steam version of the game, if you get stuck on a loading screen or a 319 error is displayed when attempting to purchase crystals, it may be due to either of the following reasons:

      – The Steam overlay is not properly set up in your Steam client.

      – Your PC is running another program that conflicts with the overlay.

       

      For more information about the Steam overlay, please check the following Steam support page:

      https://help.steampowered.com/en/faqs/view/3978-072C-18DF-FBF9

    • The crystals I purchased disappeared.

      Crystals purchased on the iOS or Google Play versions of the game will not transfer over to the Steam version when you link your game data. Even after linking your data using Device Link, your crystals will not be lost and can be used on the platform they were originally purchased on.

       

      When linking data from iOS to Google Play, or from Google Play to iOS, crystals will carry over to the new platform.

       

      Crystals purchased on the Steam version can only be used on the platform they were purchased on. Crystals will not transfer over when linking data across platforms from Steam.

       

      On Steam, crystals will not carry over from the Japanese version to other language versions of the game, and vice versa. Crystals will not be lost, however, by switching languages, and will continue to be usable in the language version in which they were purchased.

       

    • Can I change my birth year and month once they have already been set?

      It is not possible to change your birth year and month once they are set.

      Please make sure everything is correct before setting your birth year and month.

    • Do crystals expire?

      No, crystals do not expire.

    • I'll be 16 (or 20) tomorrow. When will my purchase limit for crystals change?

      The limit is changed at 4 p.m. (PST) on the last day of the month that the player has turned 16 or 20 years old.

    • I'm prompted to enter my month and year of birth when trying to purchase crystals. What do you use it for?

      Younger players and their guardians can feel at ease with the knowledge that Shadowverse has a monthly purchase limit on crystals. The app will determine your age according to the entered birth year and month and set a spending limit according to the following:

      Monthly Purchase Limit
      – Ages 15 and under: 2,500
      – Ages 16-19: 5,000
      – Ages 20 and over: Unlimited

      Once your birth year and month are set they cannot be changed. Minors must have the permission of a parent or guardian to buy crystals. Purchase limits change at 4 p.m. (PST) on the last day of the month that the player has turned 16 or 20 years old. We are not responsible for any issues that arise from entering incorrect information.

    • What forms of payment are accepted to purchase crystals?

      Accepted payment methods differ between platforms.

      On iOS, you can use the payment methods displayed in the App Store, such as credit cards or iTunes cards.

      For Google Play, you can use the payment methods displayed in the Google Play Store, such as credit cards or payment through your mobile phone service provider.

      For Steam, you can use the payment methods displayed in Steam Wallet, such as credit cards or WebMoney.

      If you have any further questions, please contact the respective platform’s service provider.

    • Is there a monthly purchase limit on crystals?

      The number of crystals that you can buy every month depends on your age. Please enter your birth year and month when you first buy crystals.

      Monthly Purchase Limit
      – Ages 15 and under: 2,500
      – Ages 16-19: 5,000
      – Ages 20 and over: Unlimited

      Once your birth year and month are set it cannot be changed. Minors must have the permission of a parent or guardian to buy crystals. Purchase limits change at 4 p.m. (PST) on the last day of the month that the player has turned 16 or 20 years old.

    • I haven't received crystals I purchased.

      Sometimes it takes 2-3 days for purchased crystals to be reflected in your data.

      If you haven’t received them, please check your inbox to see if an email with your order number or transaction ID was sent from Apple, Google or Steam. Also, restarting your app may resolve this issue.

  • Game Data

    • I forgot my user ID or Device Link password. What should I do?

      If you cannot recover your data using Device Link because you forgot your user ID or password, please see if Account Link works. If you have previously set up Account Link, you can recover your game data with the following steps:

       

      1. On the title screen, press the “Link Data” button on the top-left corner of the screen.
      2. Read the onscreen message and proceed by pressing “Link.”
      3. Select the external service you used to set up your Account Link.
      4. Press “Link an Account.”
      5. If there are no issues with the game data details displayed, press “Link.”
      6. Press “Link” again and the linked game data will be restored. Any existing game data will be overwritten.

       

      For more information, please see the following announcement:
      Important: Backing up Game Data
      https://shadowverse.com/news/?announce_id=362

    • How do I set up Device Link or Account Link?

      Follow the steps below with the game data you would like to back up. The Account Link setting is not available on PC because your game data is linked to your Steam account.

       

      Device Link:

      1. Navigate to the More screen.

      2. Press “Device Link.”

      3. Press “Link.”

      4. Press “Create Device Link Password.”

      5. Press “Create Password.”

      6. Enter a password between 8 and 16 characters which includes numbers, uppercase, and lowercase letters.

      7. Press “Privacy Policy.”

      8. Read the contents, and if you agree, check the “Agree to Privacy Policy” checkbox.

      9. Press “Create Password” and you will be able to recover your game data using your user ID and password.

       

      Account Link:

      1. Navigate to the More screen.

      2. Press “Account Link.”

      3. Press “Link an Account.”

      4. Select the external service you would like to link your data to.

      5. Press “Link an Account.”

      6. Log into your selected external service.

      7. Press “Link.”

      8. If there are no issues with the details displayed, press “Link” and your game data will be linked to your selected account.

       

      For more information, please see the following announcement:

      Important: Backing up Game Data

      https://shadowverse.com/news/?announce_id=362

       

    • Will my Device Link password expire?

      No, your password won’t expire, regardless of use.

    • Can I use the same Device Link password multiple times?

      Yes. You can use your password as many times as you want.

    • If I change my Device Link password, will my old password still work?

      No, your old password will not work.
      Device Link can only be done with your latest password.

    • Can I set a different Device Link password for each of my devices?

      Your password is linked with your User ID, so you cannot set different passwords for each of your devices.

    • How many devices can I link my account with?

      You can link your account with as many devices as you like. However, you cannot play on different devices simultaneously.

    • Will my game data be deleted if I don't play for a while?

      Your game data will not be deleted due to inactivity.

    • Will my game data be gone if I delete the app?

      Yes. When you delete the app, your game data will be deleted as well.

       

      Please confirm that you have linked your game data via Account Link before deleting the app, so you can recover your game data.

       

      Account Link can be done through the following steps.

      – More > Account Link

      – Choose the service (Facebook, Game Center or Google Play) you wish to link Shadowverse’s game data with.

       

      If you accidently delete your app and haven’t linked it with an account, you will be unable to recover your game data.

       

      Notes:

      Data linking to a Game Center account on the iOS version will no longer be available beginning from the v3.5.0 update at the end of September 2021.

      Data linking to new Game Center accounts will no longer be available from v3.4.12, scheduled to be released on July 28 (PT).

      Please back up your data through other methods before the release of v3.5.0.

      Data Link via Game Center and Google Play are only available on the iOS and Google Play versions, respectively.

      Due to your Steam account and game data being automatically linked, the Steam version does not have a Data Link feature. It does, however, support the Device Link feature.

Contact Us

Please read the FAQ for answers to the most common questions.

  • iOS/Google Play Contact
  • Steam Contact

We might not be able to answer all inquiries.
Please send all inquiries in English.

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