If you cannot solve your problem after looking through the FAQ, please contact us via the contact button below.

• Frequently Asked Question

  • Regarding the interaction between Wordwielder Ginger and followers with cost reduction via Spellboost

    When you play Wordwielder Ginger and have followers with the ability to have their cost reduced via Spellboost in your hand, when you end your turn, they will have their cost reduction reset. However, these followers will still display the Spellboosted amount on their card text.

     

    This is currently as intended, although revisions may be made in the future.

  • Restriction of Phoenix Roost

    We have found some issues with the Dragoncraft card Phoenix Roost. From 11:00 p.m., Apr 2 (PT), this card will be unavailable for an indefinite period of time on the Decks screen. It will also be unavailable in ranked, unranked, Take Two, regular private, Take Two private, main story, and practice matches. Phoenix Roost can still be drawn from the Standard card pack.

     
    We plan on resolving this issue in the coming days and apologize for the inconvenience caused. Thank you for your understanding.

  • I cannot create certain cards.

    Animated and Basic cards cannot be created.
    Animated cards can be obtained by card packs and Basic cards by progressing in the game.
    Unfortunately, we are not able to disclose how you can obtain Basic cards.
    We would like every player to have various types of matches.

  • My master points went down to 0.

    Master points are reset at 4 p.m. (PST) on the last day of the month and start from 0 again.

  • When will the monthly purchase limit be reset?

    The monthly purchase limit is reset at 4 p.m. (PST) on the last day of the month.

• Known Bug

  • Bug List

    – Some suspended matches (Best of 3, Best of 5, Take Two: Create your own deck, and Take Two: Create opponent’s deck matches) can’t be resumed.

• General Gameplay

  • I don't want to liquefy my favorite cards by mistake.

    You can register your favorite cards by starring them through CARDS > Cards > Card Details > ☆.
    This prevents you from liquefying them by mistake.

  • What are the differences between going first and going second?

    The number of cards drawn on the first turn, turns until followers can be evolved, and starting amount of evolution points are the 3 things that differ between going first and going second.

    The details are as follows:

     

    When going first
    – Number of cards drawn on the first turn: 1
    – Followers can be evolved starting from the 5th turn
    – Evolution points: 2

     

    When going second
    – Number of cards drawn on the first turn: 2
    – Followers can be evolved starting from the 4th turn
    – Evolution points: 3

  • There is a player breaching the Terms of Service.

    If you suspect a player of breaching the Terms of Service, please contact us via our contact form and provide us with the names and details.

    We will investigate the matter and deal with it accordingly. Do note that we cannot disclose any information regarding ongoing investigations.

    We’re also not responsible for any trouble between players outside of the app.

  • How can I log out?

    There are no login/logout systems in Shadowverse. If you are on iOS/Android, you can simply shut down the app.
    If you are on Steam, you can quit the game through MORE > Quit.

  • I cannot send emotes during a battle.

    You cannot send more than 3 emotes a turn.

  • I want to turn off opponent's emotes.

    You can turn off opponent’s emotes as follows:

    – More > Settings > Opponent’s emotes

  • I cannot create the same card more than 3 times.

    If you already have 3 of the same card, you cannot create another one.

    You cannot put more than 3 of the same card in your deck.

  • How does the auto deck building work?

    The auto deck building helps you create decks out of the cards you own.

    Cards added in your deck are picked based on our algorithm.

    We cannot answer any questions about the algorithm.

  • How do you decide who gets to go first or second in a battle?

    The player going first or second is decided at random.

  • Do the titles or emblems help me in a battle?

    No, the titles or emblems don’t help you in a battle.

  • Where can I change my in-game name?

    You can change your username as follows:

    – More > Profile > Name

  • Can I stream or share my gameplay?

    Sharing your gameplay is encouraged in Shadowverse. Users are allowed to record and broadcast their experiences.

    However, users are not allowed to conduct activities that may be considered illegal, encourage cheating, or negatively affect Shadowverse.

  • Can I only play with the horizontal screen?

    Yes, you can only play with the horizontal screen.

  • How can I find my User ID?

    You can find your User ID as follows:

    – More > Profile

  • Can I be friends with players on a different platform?

    Yes, you can be friends across different platforms.

  • How can I send friend requests?

    You can send friend requests as follows:

    – More > Friends > Previous Opponents or User Search

  • Can I quit mid-battle?

    You can quit mid-battle by choosing to quit from the menu button located in the top-left of the screen.

    Do note that quitting mid-battle counts as a loss for you.

  • I received a reward, but I don't know where it is.

    Items you receive are sent to your Crate, located on the Home screen.

    Some rewards are automatically added to your totals.

• Rule

  • If it says a card "Can't be targeted by enemy spells and effects", does that mean it's invincible?

    If it says a card “Can’t be targeted by enemy spells and effects”, it means the card cannot be selected by the opponent when an enemy card activates an ability that targets a specific follower. This includes spells and Fanfare abilities of followers and amulets.

    Even if a card has this ability, it can still be attacked by enemies and take damage. It’s also affected by abilities that target random followers (e.g. Deal 1 damage to a random enemy follower) or all followers on either one or both sides (e.g. Deal 3 damage to all enemy followers).

  • What will happen if I have no more cards in my deck?

    Nothing will happen if your deck reaches 0. However, you will lose the match once you attempt to draw from a deck with no cards.

  • When I have 4 followers in play, 7 cards in hand and play a spell with the ability "return all allied followers to your hand", what will happen?

    By playing the spell, your hand will go down to 6 cards. Then the spell will return the followers in play, starting from the left most follower.

    The first, second and third followers will return to your hand, but the fourth follower will not return to your hand and instead be converted into a shadow.

    This happens because you can only hold up to nine cards in your hand.

  • If I have 5 cards in play already and decide to play a spell with the ability "summon 2 followers", what will happen? Would I be able to play this spell in the first place?

    Yes, you will be able to play the spell. However, the followers will not be summoned because you can only have up to five cards in your area.

  • When I have 3 followers in play and decide to play a follower with the ability "Fanfare: Summon 2 followers", what will happen?

    By playing the follower, you will have 4 cards in play, then the Fanfare ability will activate, placing 1 more follower in play, resulting in 5 followers total.

    The second follower summoned by the Fanfare will not appear, because you can only have up to five cards in your area.

  • If I have multiple followers with the ability "at the end of your turn...", in what order will their abilities activate?

    The abilities will activate from your left most card. Furthermore, if a follower does not fulfill the activation requirements for its ability when your turn ends, the ability will not activate.

  • If a follower with the ability "whenever a follower is destroyed" and another follower are destroyed simultaneously, will the former follower's ability activate?

    No, it will not activate.

  • Can a follower with Storm evolve and attack the enemy leader on the same turn?

    Yes, followers with Storm can attack the enemy leader on the turn they evolve.

  • What is the difference between "destroy" and "banish"?

    Cards are destroyed when a follower’s defense or an amulet’s countdown reaches 0. When a card is destroyed it is converted into a shadow. If the card has a Last Words ability it will be activated.

    Cards are banished when an ability specifically calls for its target to be banished. “Banish” completely removes a follower or amulet from play, with no conversion to shadows. If the card has a Last Words ability it will not be activated.

  • Regarding abilities that “changes a follower’s defense to 1”

    When a follower with 5 defense is dealt 2 damage and has its defense reduced to 3, and then has an ability that “changes a follower’s defense to 1” used on it, its defense will change to 1 and the follower will be in an undamaged state.

    When an ability that “gives +0/+2 to an allied follower” is played on a follower that had its defense changed to 1, the defense of the follower will become 3. This happens due to the order in which the abilities are played. If this follower becomes the target of an ability that “changes a follower’s defense to 1” again, then its defense will change back to 1.

    When an unevolved follower which had its defense changed to 1 evolves, its defense will still be 1 after evolution. This happens because the ability of “changes a follower’s defense to 1” is still active on the follower.

  • Can my follower with both Ambush and Ward be attacked by an enemy follower?

    If a follower has both Ambush and Ward, Ward will be inactive as long as Ambush is active.

    After the follower loses Ambush (such as by attacking), Ward will become active.

• Card Ability

  • Regarding the interaction between Wordwielder Ginger and followers with cost reduction via Spellboost

    When you play Wordwielder Ginger and have followers with the ability to have their cost reduced via Spellboost in your hand, when you end your turn, they will have their cost reduction reset. However, these followers will still display the Spellboosted amount on their card text.

     

    This is currently as intended, although revisions may be made in the future.

  • Regarding the interaction between Dragonclaw Pendant and Astaroth's Reckoning

    If you play a Astaroth’s Reckoning while a Dragonclaw Pendant is in play, it deals damage to the enemy leader until their defense drops to 0.

• Troubleshooting

  • The game suddenly froze during a ranked match and I couldn't make any moves.

    When the player gets disconnected by a poor internet connection or closing the game, the disconnected player will normally end in a loss.
    However, there are a few cases where the game suddenly freezes or the result is not processed correctly.

     

    If you face this issue, please don’t close the game mid match and select Quit from the menu instead.
    If we find players exploiting this bug, they could be subject to suspension of the account.

     

    We are currently investigating and working to fix this issue.
    We apologize for the inconvenience caused and thank you for your understanding.

  • The app keeps crashing when I try to edit my videos.

    Attempting to edit long videos may put too much load on your device, causing the app to crash.
    If you experience frequent app crashes, please refrain from recording long videos.

  • I can't play on a device I linked my account to.

    If you attempt to play on the same account from two or more devices simultaneously, the game may not function properly.

    When playing on a different device, please make sure to close the app on all other devices running it.

  • I've waited a day, but haven't received any responses yet.

    While we respond to inquiries as they come, depending on the nature of the inquiry, response times will differ.

    If you do not receive a reply after a few days of contacting us, please check your spam filter settings and make sure of the following:

    – You can receive emails from the domain “@cygames.co.jp”
    – You can receive emails containing URLs
    – You can receive emails sent from PCs

    If you cannot change your spam filter settings for any reason, please contact us again with a different email address.

  • How can I send an inquiry?

    You can contact us via the following:

     

    From the app
    – More > Contact

     

    From the official website
    https://shadowverse.com/contact/

  • The app doesn't start.

    If your app does not start, please try the following:

    – Delete the app cache
    – Restart your device
    – Open the app where you have a good internet connection
    – Make sure your device is supported
    https://shadowverse.com/device.php

     

    If trying the above does not resolve the problem, please contact us.

  • I cannot install or update the app.

    If you cannot install or update the app, please try the following:

    – Delete the app cache
    – Restart your device
    – Open the app where you have a good internet connection
    – Make sure your device is supported
    https://shadowverse.com/device.php

     

    If trying the above does not resolve the problem, please contact us.

  • The app has gone silent.

    If you cannot hear any sound, please check the audio settings in the app via the following:

    – More > Settings > Audio

    You may also be unable to hear sound depending on your device settings. Please check your device’s audio settings and silent mode setting.

    If you have any questions regarding the settings of your device, please contact the device manufacturer.

  • The screen often freezes and I'm unable to play. I restarted my device, but it didn't work.

    In most cases, freezes occur when the device is overheating or lacking memory due to many apps running at once.

    If you have already restarted your device and the app, please try the following:

    1. Close all running apps
    2. Turn off your device
    3. If you can remove the battery from your device, remove it, then let it cool down for a while
    4. After your device has sufficiently cooled, restart the device
    5. Open Shadowverse

  • I cannot connect to the app.

    Depending on your internet connection type and signal strength, connecting to the app may take a while.

    You will also be unable to connect to the app during maintenance. For details regarding maintenance, please view the News section on our official website.

  • Matchmaking for ranked match is not working.

    If matchmaking is not working, please try the following to see if the issue is resolved.

    – Try matchmaking after waiting for a while
    – Make sure your internet connection is experiencing no issues, then retry matchmaking

  • I cannot play because of connection errors.

    If you experience connection errors, please try playing the app in a different location with better reception.

    Furthermore, during maintenance, you will not be able to connect to our game servers. We will notify you of such events under the News section on our official website.

• Crystal Purchase

  • Can I change my birth year and month once they have already been set?

    It is not possible to change your birth year and month once they are set.

    Please make sure everything is correct before setting your birth year and month.

  • Do crystals expire?

    No, crystals do not expire.

  • I'll be 16 (or 20) tomorrow. When will my purchase limit for crystals change?

    The limit is changed at 4 p.m. (PST) on the last day of the month that the player has turned 16 or 20 years old.

  • I'm prompted to enter my month and year of birth when trying to purchase crystals. What do you use it for?

    Younger players and their guardians can feel at ease with the knowledge that Shadowverse has a monthly purchase limit on crystals. The app will determine your age according to the entered birth year and month and set a spending limit according to the following:

    Monthly Purchase Limit
    – Ages 15 and under: 2,500
    – Ages 16-19: 5,000
    – Ages 20 and over: Unlimited

    Once your birth year and month are set they cannot be changed. Minors must have the permission of a parent or guardian to buy crystals. Purchase limits change at 4 p.m. (PST) on the last day of the month that the player has turned 16 or 20 years old. We are not responsible for any issues that arise from entering incorrect information.

  • What forms of payment are accepted to purchase crystals?

    Accepted payment methods differ between platforms.

    On iOS, you can use the payment methods displayed in the App Store, such as credit cards or iTunes cards.

    For Google Play, you can use the payment methods displayed in the Google Play Store, such as credit cards or payment through your mobile phone service provider.

    For Steam, you can use the payment methods displayed in Steam Wallet, such as credit cards or WebMoney.

    If you have any further questions, please contact the respective platform’s service provider.

  • Is there a monthly purchase limit on crystals?

    The number of crystals that you can buy every month depends on your age. Please enter your birth year and month when you first buy crystals.

    Monthly Purchase Limit
    – Ages 15 and under: 2,500
    – Ages 16-19: 5,000
    – Ages 20 and over: Unlimited

    Once your birth year and month are set it cannot be changed. Minors must have the permission of a parent or guardian to buy crystals. Purchase limits change at 4 p.m. (PST) on the last day of the month that the player has turned 16 or 20 years old.

  • I haven't received crystals I purchased.

    Sometimes it takes 2-3 days for purchased crystals to be reflected in your data.

    If you haven’t received them, please check your inbox to see if an email with your order number or transaction ID was sent from Apple, Google or Steam. Also, restarting your app may resolve this issue.

• Game Data

  • Will my Device Link password expire?

    No, your password won’t expire, regardless of use.

  • Can I use the same Device Link password multiple times?

    Yes. You can use your password as many times as you want.

  • If I change my Device Link password, will my old password still work?

    No, your old password will not work.
    Device Link can only be done with your latest password.

  • Can I set a different Device Link password for each of my devices?

    Your password is linked with your User ID, so you cannot set different passwords for each of your devices.

  • How many devices can I link my account with?

    You can link your account with as many devices as you like. However, you cannot play on different devices simultaneously.

  • Will my game data be deleted if I don't play for a while?

    Your game data will not be deleted due to inactivity.

  • Will my game data be gone if I delete the app?

    Yes. When you delete the app, your game data will be deleted as well.

    Please confirm that you have linked your game data via Account Link before deleting the app, so you can recover your game data.

    Account Link can be done through the following steps.
    – More > Account Link
    – Choose the service (Facebook, Game Center or Google Play) you wish to link Shadowverse’s game data with.

    If you accidently delete your app and haven’t linked it with an account, you will be unable to recover your game data.

  • Can I link my game data between different platforms?

    Yes, you can link your game data between different platforms.

  • I deleted the app by mistake. Can I recover my previous game data?

    If your game data is already linked with other services via Account Link before deleting the app, you can recover your game data by linking your data with the same account.

    Account Link
    – Title screen > Link Data > Link with Facebook, Game Center, or Google Play

    You cannot recover your data if your account is not linked before the app was deleted.

  • My device was lost or damaged. Can I recover my previous game data?

    If your game data is already linked with other services via Account Link before your device is lost or damaged, you can recover your data on your new device by linking your data with the same account.

    Account Link
    – Title screen > Link Data > Link with Facebook, Game Center, or Google Play

    You cannot recover your data if your account is not linked before your device is lost or damaged.

  • I changed my device. Can I recover my previous game data to my new device?

    If your game data is already linked with other services via Account Link before changing your device, you can recover your game data on your new device by linking your data with the same account.

    Account Link
    – Title screen > Link Data > Link with Facebook, Game Center, or Google Play

    You cannot recover your data if your account is not linked before changing your device.

  • What is Device Link?

    By using Device Link, you can play the same account on multiple devices by creating a Device Link password, then entering it and your User ID on another device.

     
    This can be done between different platforms, and can also be used as a way to back up your game.

     
    Please make sure to remember both your User ID and password, as both are essential for this feature.

  • What is Account Link?

    Through Account Link, your Shadowverse account can be linked to an external gaming or SNS service. This makes it possible to back up your game, recover previously linked data, as well as use the same data on other devices.

     

    You cannot have multiple sets of game data on one device. Crystals are linked to your game data, not to your device(s). When you link to a service with existing data, the game data currently on your device will be overwritten.

     

    You cannot back up your data if you delete your linked account.

• General Question

  • Can I play on my PC?

    Yes, you can play Shadowverse on Steam.

     

    For details, please visit the official Steam release website:
    https://steam.shadowverse.com/

  • Do I need an internet connection to play?

    Yes, Shadowverse requires a device connected to the internet to play.

  • Which platform is Shadowverse available on?

    Shadowverse is available on iOS and Google Play.

  • Is Shadowverse free to play?

    Yes, Shadowverse is free to download and play.

    However, in-app purchases are available.

  • What is Shadowverse?

    Shadowverse is a competitive CCG app playable on smartphones.

    Build your deck from three types of cards; followers, spells, and amulets, then dive right into battle where your goal is to reduce your opponent’s defense down to 0.

  • What devices and operation systems are supported?

    Shadowverse runs on iOS and Android devices. For optimal performance please use any of devices listed below:

    https://shadowverse.com/device.php