If you cannot solve your problem after looking through the FAQ, please contact us via the contact button below.

• Frequently Asked Questions

  • Why can't I link my account to Shadowverse: Worlds Beyond?

    As of 7:00 p.m., June 30, 2026 (PT), players are no longer able to link their Shadowverse and Shadowverse: Worlds Beyond accounts.

     

    Players who have previously linked their accounts will still be able to update their linked data until the late-July Shadowverse: Worlds Beyond maintenance. To ensure you don’t miss out on any linking rewards, make sure to update your data before the maintenance begins.

    To update your linked data, follow the steps below:
    1. Launch Shadowverse: Worlds Beyond.
    2. Select the menu icon in the top-right corner of the home screen.
    3. Select Additional Menus.
    4. Select Other, then Link with Shadowverse.
    5. Confirm your linked Shadowverse account details and press Check.

     

    Note that your Shadowverse battle records in Shadowverse: Worlds Beyond will remain available to view after July. The information displayed will reflect your data from the last time you performed an update.

  • I'm not seeing the Regarding Unused Crystals button.

    The button is only displayed to players who have unused crystals on their account.

  • If I link my Shadowverse account, then fulfill the requirements for a gameplay achievement or collection bonus, will I receive it?

    Yes. You’ll receive the bonuses for any requirements fulfilled after linking your account, including achieving certain ranks or obtaining new leaders.

     

    Here’s how to collect your bonuses:
    1. Launch Shadowverse: Worlds Beyond.
    2. Press the menu icon in the top-right corner of the home or park screen.
    3. Press Add. Menus.
    4. Press Other.
    5. Press Link with Shadowverse.
    6. Press Check.
    7. Go to your crate and collect your bonuses.

  • I forgot my user ID or Device Link password. What should I do?

    If you cannot recover your data using Device Link because you forgot your user ID or password, please see if Account Link works. If you have previously set up Account Link, you can recover your game data with the following steps:

     

    1. On the title screen, press the “Link Data” button on the top-left corner of the screen.
    2. Read the onscreen message and proceed by pressing “Link.”
    3. Select the external service you used to set up your Account Link.
    4. Press “Link an Account.”
    5. If there are no issues with the game data details displayed, press “Link.”
    6. Press “Link” again and the linked game data will be restored. Any existing game data will be overwritten.

     

    For more information, please see the following announcement:
    Important: Backing up Game Data
    https://shadowverse.com/news/?announce_id=362

• Known Bugs

  • My crystal transfer/refund form is being displayed in Japanese.

    You can change the display language by doing the following:
    1. Press the person icon in the top-right corner of the page.
    2. Select “言語” next to the globe icon.
    3. Select your preferred language from the list.

• Troubleshooting

  • I haven't received a verification email or any response regarding my inquiry.

    Please double check that any verification email or replies haven’t been filtered into your spam folder by your email provider. Also confirm that there were no typos in the email address that you provided.
    It’s also possible that any installed security software settings or your network provider is preventing incoming messages.

     

    Non-RFC-compliant email addresses are also generally unable to receive emails, such as the following examples:

     

    • Email addresses that start with a period.
    • Email addresses with multiple periods in a row.
    • Email addresses with a period in front of the @ sign.

     

    Please use a different email address if the email address you provided falls into one or more of the categories above.

     

    Please note that we are unable to reply to any feedback received through Comment/Report in-game. Thank you for your understanding.

• Game Data

  • I forgot my user ID or Device Link password. What should I do?

    If you cannot recover your data using Device Link because you forgot your user ID or password, please see if Account Link works. If you have previously set up Account Link, you can recover your game data with the following steps:

     

    1. On the title screen, press the “Link Data” button on the top-left corner of the screen.
    2. Read the onscreen message and proceed by pressing “Link.”
    3. Select the external service you used to set up your Account Link.
    4. Press “Link an Account.”
    5. If there are no issues with the game data details displayed, press “Link.”
    6. Press “Link” again and the linked game data will be restored. Any existing game data will be overwritten.

     

    For more information, please see the following announcement:
    Important: Backing up Game Data
    https://shadowverse.com/news/?announce_id=362