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  • Frequently Asked Questions

  • Known Bugs

    • Bug List

      WHIRLWIND RHINOCEROACH DISPLAY ISSUE

      When you have played Whirlwind Rhinoceroach for the fifth time during the match and return the Whirlwind Rhinoceroach in play back into your hand, the card’s frame won’t glow in yellow.

      Please note that the card’s effect itself is working properly; only the display issue is present.

       

      GIFT FOR BLOODKIN BATTLE LOG DISPLAY ISSUE

      When you play Gift for Bloodkin, it shows on the battle log that both Forest Bats have been summoned for the leader that played the card.

      Please note that the card’s effect itself is working properly; only the display issue is present.

       

      LEADER EFFECTS DISPLAY ISSUE

      When a leader without any active effect gains an effect while you have the leader selected, the active effect may not be properly reflected on the leader effects display.

       

      OPEN 6 DISPLAY ISSUE

      Effects on the class selection screen may not display correctly on some devices. This is a display issue only and the actual feature itself is working as intended.

       

      ISSUE WITH BEING UNABLE TO MOVE PAST THE REDRAW SCREEN

      The game won’t move past the card redraw screen if players have been using another app to make a call at the same time. We recommend that players avoid making calls while playing matches. This issue can be resolved by restarting Shadowverse and reentering the match within the allotted time.

       

      ISSUES WITH MUSIC AND CUTSCENES

      There may be instances where the music has static, or cutscenes experience blips or get cut off. This is caused by heavy load on your device’s memory and can be resolved by shutting down other apps to free up space.

       

      ISSUES WITH THE WINNER PREDICTION EVENT

      When you jump to an external webpage through the link within the event banner more than twice and then try to place your vote, you will get a message asking you to try again shortly.

       

      This issue can be resolved by closing the message and voting again.

       

      You can see if your vote was counted successfully by tapping on the banner again after voting—you will see an image of the player you voted for.

       

      CARDS PLAYED FREEZING IN PLACE

      When you play a card immediately after attacking with a follower in play, and then open the Battle Menu while the card you played is at the upper left side of the screen, the card may freeze in place and become unplayable.

       

      Example:

      Assume you already have a Water Fairy in play.

      1. Attack with Water Fairy.
      2. Play a Fairy right after you’ve attacked with Water Fairy.
      3. Open the Battle Menu while the Fairy is at the upper left of the screen.
      4. The Fairy becomes frozen in place and is rendered unplayable.

       

      GAME FREEZING

      When you play a card that returns a follower to your hand right after you play another follower, and the second card moves to the upper left corner of the screen, the game freezes and you are unable to continue the match.

       

      Example:

      1. Play two or more Fairies.
      2. While the played Fairy is moving to the upper-left corner of the screen, you play Ancient Elf.
      3. The game freezes.

       

      Affected Cards:

      – Ancient Elf

      – King Elephant

      – Cinderella

      – Homecoming

      – Fairy Torrent

       

      You can resolve the issue by closing and restarting the app within the time limit. This will be resolved in a future update.

       

      UNABLE TO RETURN TO SUSPENDED MATCHES

      Under some conditions, you may not be able to return to suspended matches. This issue was partially resolved in the June 28, 2017 update, but there is a possibility that similar issues might occur.

       

Contact Us

Please read the FAQ for answers to the most common questions.

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Please send all inquiries in English.

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