We have confirmed an issue where under certain conditions, a player's first match in Challenge mode counts as a loss, despite not having played the match.

This issue occurs when a player enters Challenge mode, loses a match due to disconnecting, ending that attempt by quitting, and then starting a new Challenge mode attempt. After queuing for a match, regardless of whether you cancel the queue or play the match, it will count as a loss.

The issue has since been resolved.

1 Challenge ticket has been sent to all players' crates as compensation.

We apologize for any inconvenience and thank you for your understanding.


Shadowverse Team